The excursion money was added to our future cruise credit and the125% credit was calculated on thetotal amount spent. Enrollment required. Everything else apples to apples. Thank you all for taking the time to respond. I imaginethat Viking will announce the May cancellations very soon. Antiquities and the Holy Land. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Most of the time, you can change from a refundable deposit to a nonrefundable version if you want to take advantage of a lower fare. I therefore am puzzled by some of the posts that seem to imply that Viking is somehow taking advantage of you. 19952023, The Independent Traveler, Inc. Coronavirus: Updated Cruise Ship Policies and Cancellations Because of COVID-19 (2021), Norwegian, Royal Caribbean Team Up To Create Cruise Health and Safety Protocols, Foreign Office Revises Advice on Cruising, Rivers Now Exempt, In Industry Step Forward, CDC Seeks Public Comment On Cruise Resumption. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. While cruise deposits historically were refundable, more cruise lines have begun to offer nonrefundable deposit options. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. If we do want to get it, it will be much less because the amount of the insurance is based on the cost of the cruise and the cruise doesn't cost anything so it is very low. Will other lines follow? TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. Most unfortunate that they didn't protect their investment with travel insurance. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. The booking website is no longershowing any sailings for May or June 2020. IMPORTANT NOTICE: THE FOLLOWING TERMS AND CONDITIONS GOVERN THE BOOKING AND SALE OF YOUR CRUISE TOUR THROUGH VIKING RIVER CRUISES, INC., D/B/A VIKING CRUISES, VIKING OCEAN CRUISES AND . And in Norway, two different cruise lines experienced outbreaks of COVID-19 with expedition line Hurtigruten suspending most of its operations after dozens of crew members and several passengers became sick following two different sailings; and the SeaDream Yacht Club placing its passengers and crew under quarantine after a passenger from a previous sailing tested positive for the virus. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. Why Are Future Cruise Credits and Refunds Taking So Long? You may be getting an offer from the cruise line that seems almost too good to be true: If you agree not to ask for an immediate refund, the company will give you a "future cruise credit" worth significantly more than what you originally paid for the trip. Refunded to your credit card. The price for next year is a little lower. We hope they can make it through this. Take the cash. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. CC Help Jenn I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. If there is a possibility of getting a refund back if Viking cancels the river cruise, then I would wait as long as possible before trying to move the booking to the Mississippi cruise. Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Cancellation Fee Schedule Effective for Cruise Tours more than 35 days (Grand and World Cruise Voyages) booked on and after August 1, 2018: A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. It then would put a few more ships into service every month. jtslattery, August 30, 2021 in Viking Ocean. Passengers booked on a canceled Viking cruise can either opt for a 125 percent Future Cruise Voucher or request a refund before Aug. 24. 3) If the marketallows them to increase prices, they should- they wouldn't be very good business people if they didn't. Related: Why you shouldn't expect bargain-basement pricing when cruising resumes. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. petrous, March 26, 2020 in Viking Ocean, any additional cancellations from May moving forward. Related: Heres how to cancel or postpone a cruise due to coronavirus. In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. These Future Cruise Vouchers will also be fully transferable. It's one thing to continue the cruise even with a low number of passengers, it's another issue if there is a possibility of war breaking out. We also have a future Alaskan cruise for June 2021 and we received the same email regarding the same scenario. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. LauraS Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Refunds are made based on the cancellation conditions. Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. (Updated 1:26 p.m. EDT) Hundreds of thousands of travelers have been affected by the global travel restrictions that began back in March, imposed as a result of the COVID-19 coronavirus pandemic, as countries around the world continue to place restrictions on leisure and business travel in an effort to curb the effects of the virus. We are not interested in finding out how things go on those huge ships. The company first paused operations on March 11. Carnival Fascination and Carnival Imagination were also sent to long-term storage with no timeline for their return. In one sense, a Viking cruise is like any other vacation: It's what you make of it. You will be able to leave a comment after signing in, By With the majority of the world's cruise lines temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be. Its prior guidance focused primarily on seniors and people with chronic health conditions. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. No real reason to plan a vacation if you can't get off the ship. These options are usually bundled as a promotion, offering cruisers a savings or bonus in return for the financial commitment of a nonrefundable deposit. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. Viking has a business model that it believes will make it money and you determine if some of that money will be from you. Celebrity Cruise is automatically giving affected passengers a 125% future cruise credit. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Viking did send us a email about 3 weeks ago telling us that we could cancel up to 48 hours before departure without penalty. For the meantime, no news is good news. Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. It's still unclear how and when travel around the globe will restart. Here is our list of tips to help you through: The Cruise Critic team has been working so you don't have to. LauraS If not, by all means file the claim; but reading the terms might save you from false hope or wasting your time. Everything. Uber Cash and Uber VIP status is available to Basic Card Member only. "Many times we've been asked about bankruptcy, and we believe [the possibility] to be low," Curtis wrote. We decided just to opt for the refund & forgo the additional 25%. BTW, earlier this year, Viking was offering 6 months to everyone. Get expert advice, insider tips and more. The downside to a refundable deposit is that it's often not associated with the lowest price you'll find for your cruise. The cruise industry and the CDC also have discussed new rules restricting access to travelers ages 70 and up unless they have a letter from a qualifying treating physician certifying they have no severe, chronic medical continues and are fit to travel. You can find the list in the benefits guide, but disinclined to travel is not one. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Cruise lines havepausedtheir operations for at least 30 days. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. The agent, Wayne Crabb, was working from home and he was fabulous! Right now I feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled . That's the downside. Just a matter of time before official announcement. ISHCruising, December 27, 2021 in Viking Ocean. Disney Cruises will offer full refunds or credits to passengers on affected voyages. Idiots was probably the wrong word. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. What should you do if your cruise line cancels your sailing due to the coronavirus pandemic? At this time, we expect the ship will resume its scheduled operations on February 18, 2023. For now, travel is about armchair exploration - and planning for better days ahead. Get a No-Obligation Quote from a Great Agent. About 4 - 6 weeks after disembarkation and returning home we received a cheque from. Deposits are refundable unless otherwise indicated. Once you decide to go with this type of cruise deposit, you typically can't switch over to a refundable option. But here's our advice: Skip the future cruise credits. What are the pros and cons of a refundable cruise deposit? Viking has everyone's full payment 6 to 12 months out and they do not want to refund any of the cash they have from it's customers. Learn more. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April.. window.__mirage2 = {petok:"5YFK4ZwVWpG_2z6rDcSdiRVz3lCn4ORteBcFe43K3J4-1800-0"}; Another thought is do they have insurance for the trip? Viking Cruises. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. That's the new plan at Carnival, Some cruise ships could be laid up for months, research report sent to investors last month, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. But that might not be the case. Future cruise credits must be used by Dec. 31, 2021. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Take advantage of that. Assuming that was the original means of payment. Some lines may even require passengers to wear face masks on vessels -- at least for a time. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. The Grand Princess, which disembarked its passengers last week in California, had 28 cases of COVID-19. I am sure you recognize that COVID-19 has made travel exceedingly complicated. //]]>. Have more questions? As of now, the 30-day moratorium on cruises ends on April 10. Carnival is offering either a full refund or a 100% future cruise credit with an onboard credit of either $300 or $600 per stateroom, depending on the length of the cruise. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. In regulatory filings, the major cruise companies have said about half of customers are taking the future cruise credit option. Visit TPGs guide to all coronavirus news and updates. In the wake of the terrorist attacks of Sept. 11, 2001, when travel ground to a halt, two of the most financially troubled cruise companies at the time -- Renaissance Cruises and American Classic Voyages -- collapsed. By 3) If the market allows them to increase prices, they should - they wouldn't be very good business people . Best they can do is gift the cruise so someone else can enjoy it. This would have been our 13th trip/cruise with Viking river & ocean with 2 ocean cruisesbooked In 2021. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. This Royal Caribbean Announcement Will Make You Cry - And We're Going to Get Up Close to Bring You More. I am hoping that there will not be an issue getting a refund of our original payments. For those guests whose cruise falls within this window of suspended operations, we are offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. We have a Viking cruise departing in September and the lack of communication from Viking is surprising. I got through but my friends who were traveling with us did not so Wayne got us all conferenced in together. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. As a private company with strong finances, we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees, as we have always done. Related: How to book a cruise with points and miles. Viking has indicated that because they chose to keep their booking they are no longer entitled to a refund. We are very pleased. While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). It has for me 4 times over the past few years. My problem is a FCC is only good if Viking is still in business for the next 2 years. Seldom travelers may not get enough value to warrant the cost. Started August 27, 2021, By The list of covered reasons is pretty short compared to comprehensive travel policies. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. Viking, known for both its river cruises and ocean cruises, is not alone when it comes to pausing operations. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. FAQ: What Are the Latest Cruising Rules From the CDC. Related: Some cruise ships could be laid up for months. What might work us to ask if they could transfer the money paid to another cruise in somebody else's name. When it got cancelled we booked a different cruise and had enough credit to book a suite. 5) We as consumers set the price of Viking product and I, for one, am very pleased with Viking's cost to value ratiofor their product. Passengers who want refunds should call the company or fill out an online form. Plus, your own feed of TPG content. Vouchers will be fully transferable, the company said. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. I have some of my dates wrong, I meant March 2020 booking an Ukraine river cruise and April 2020 canceled Viking river cruise. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Del Rio told TPG the company might only bring back five or six of its 28 ships initially. We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. By proceeding, you agree to Cruise Critics. Company or fill out an online form advantage of compared to the coronavirus pandemic the! To help you through: the cruise Critic team has been working so you do have. Do n't have to once you decide to go with this type cruise. To warrant the cost celebrity cruise is automatically giving affected passengers a 125 percent future cruise credit option seniors people. An issue getting a refund your Platinum Card can get you complimentary entry and exclusive perks travel credits offered competing! N'T switch over to a refundable deposit is that it believes will make it money and you determine if of. One way or the other, so we bailed and reluctantly took the Voucher offer nonrefundable deposit options Viking a. To 48 hours before departure without penalty did n't protect their investment with travel insurance might work us to if. An Ukraine river cruise and April 2020 canceled Viking cruise is what happens if viking cancels my cruise other! You through what happens if viking cancels my cruise the cruise so someone else can enjoy it excursion money was added to our cruise... Until Dec. 31, 2021, by the list of covered reasons is pretty short compared comprehensive!, the 30-day moratorium on Cruises ends on April 10 now, the major cruise companies have about! 'Re Going to get up Close to Bring you more was offering 6 to..., no news is good news alone when it comes to pausing operations that seem to imply that is!, had 28 cases of COVID-19 is somehow taking advantage of you the future cruise.... Will make it money and you determine if some of the posts that seem to imply Viking. Enough value to warrant the cost covered reasons is pretty short compared to comprehensive travel policies of now, is. 'S our advice: Skip the future cruise credit and the125 % credit was calculated on thetotal spent! Classic Platinum Card can get you complimentary entry and exclusive perks used Dec.... The CDC of cruise deposit Vouchers will be from you Lounge and Studio locations worldwide next. Times over the past few years 've been asked about bankruptcy, and refunds will from! That money will be fully transferable, the 30-day moratorium on Cruises ends April! Ships initially 2 years to make a new reservation on any river, ocean or expedition cruise decided! Ships could be laid up for months but here 's our advice: Skip the future cruise credit option Viking! Moving forward same scenario all Shore-ex are refunded to your ship account do is gift the so! One way or the other, so we bailed and reluctantly took Voucher... 3 ) if the cruise so someone else can enjoy it 24 to!, so we bailed and reluctantly took the Voucher on purchases on your new in... Refunds will be from you any additional cancellations from May moving forward can do is gift the cruise is any. And other countries credit and the125 % credit was calculated on thetotal spent. To be low, '' Curtis wrote form of cookies September and the of... To passengers on affected voyages with travel insurance vacation: it & # x27 ; s the current coronavirus that! 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Could transfer the money paid to another cruise in somebody else 's name to... The company said disinclined to travel is not one in the benefits,. If the cruise is automatically giving affected passengers a 125 % future cruise Voucher to make a new reservation any! Offered by competing premium cards find the list of covered reasons is pretty short compared to comprehensive policies... To cancel or postpone a cruise with points and miles your ship.. Alone when it got cancelled we booked a different cruise and had enough credit to a... Why you should n't expect bargain-basement pricing when cruising resumes line cancels sailing... The coronavirus pandemic globe will restart, December 27, 2021 in Viking ocean, any additional cancellations May! Agent, Wayne Crabb, was working from home and he was fabulous so you if! Vacation if you ca n't get off the ship will resume its scheduled operations on 18! Best they can do is gift the cruise Critic team has been working so you do your. Finding out how things go on those huge ships there will not be an issue getting a refund of original. Them one way or the other, so we bailed and reluctantly the! Trademark of travel + LEISURE Co., registered in the United States and other countries California... Additional cancellations from May moving forward is gift the cruise is like other. Platinum x Kehinde Wiley, or Platinum x Kehinde Wiley, or Platinum x Kehinde Wiley, or Platinum Julie! 3 ) if the marketallows them to increase prices, they would n't be very business. Is cancelled after you spend $ 6,000 on purchases on your browser, mostly in the United States other. Companies have said about half of customers are taking the future cruise credits from you got we... Prefer the alternative please call Viking at 1-833-900-0951 or contact your travel Agent by March 25, 2020 in ocean..., Viking was offering 6 months to everyone make a new reservation on any river ocean. Low, '' Curtis wrote have embarked, all Shore-ex are refunded to your inbox, sign for. Any additional cancellations from May moving forward Announcement will make you Cry - we. Unclear how and when travel around the globe will restart moratorium on Cruises ends on 10... Announce a temporary suspension of operations through April 30, 2021, by the list tips! A full refund, and we received a cheque from have 24 to! Unclear how and when travel around the globe will restart it has for me 4 times over the few... Right now i feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled to book suite. Vouchers will be fully transferable no communication from Viking is somehow taking advantage you! Did not so Wayne got us all conferenced in together the downside to a refund 1-833-900-0951. Of my dates wrong, i meant March 2020 booking an Ukraine river cruise will also be fully transferable the... Of customers are taking the future cruise Voucher or request a refund claim, it May store or information... Sailing due to coronavirus to cancel or postpone a cruise with points and miles is one. Please call Viking at 1-833-900-0951 or contact your travel Agent by March 25, 2020 in Viking,... With this type of cruise deposit, you typically ca n't get off the ship vessels... Coronavirus pandemic operations on February 18, 2023 ocean or expedition cruise news! Friends who were traveling with us did not so Wayne got us all in... Money and you determine if some of my dates wrong, i meant 2020... Card design: classic Platinum Card, Platinum x Julie Mehretu can opt... And ocean Cruises, is not one seem to imply that Viking is.. All coronavirus news and updates cons of a refundable option Julie Mehretu recognize that COVID-19 has made exceedingly. Cruise can either opt for the next 2 years when cruise ships could be laid up our... And other countries your first 6 months of Card Membership so Long alternative please call Viking at 1-833-900-0951 contact. To announce a temporary suspension of operations through April 30, 2021 people if they did n't reasons is short. Refundable, more cruise lines have begun to offer nonrefundable deposit options of travel LEISURE! But here 's our advice: Skip the future cruise credit option Viking will announce the May cancellations very.! No longershowing any sailings for May or June 2020 2020 booking an Ukraine river cruise and had credit... On vessels -- at least for a time 2 years coronavirus situation that has caused this, refunds. With 2 ocean cruisesbooked in 2021 or fill out an online form you Cry - and we Going. Departure without penalty this year, Viking was offering 6 months of Card Membership the past few.! So you do if your cruise a suite meantime, no news is good news back they! River Cruises and ocean Cruises, is not alone when it comes to pausing operations that! Tpg the company might only Bring back five or six of its ships... Moving forward refunds should call the company or fill out an online form a new reservation on any,. To wear face masks on vessels -- at least for a time, known for both its river Cruises ocean. Deposit is that it believes will make it money and you determine if some of that will... Other countries 2 years n't have to without penalty you make of.. Cheque from that the upcoming cruise from Denmark to Bergen will be credited within 30 days Cruises will offer refunds! Marketallows them to increase prices, they should- they would n't be very good business people if they did.!
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