Please see our dedicated pagefor more information. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. About Us; Staff; Camps; Scuba. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Please allow a few working days for your refund to clear and the money to reach your account. This data can be used in legal proceedings, in the same way as any written document. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. This minimum fare does not apply to: Click here to view the minimum fare. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. You can find details of these rules in the operators terms and conditions. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. By participating in the scheme, you agree to the conditions set out in this section. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. [last] (ex. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Calls from outside the UK may cost more. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. The Amazon Gift Card is subject toAmazons terms and conditions. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. Well return your money to you via your original payment method, so long as its still valid. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. Expand that section and select 'Change date/time' or 'Refund tickets'. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Once youve booked, you can choose to securely register your card details in your account. all Off-Peak Returns). Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Changing your ticket for European coach journeys. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. Trainline publishes the names of its . The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Are there any postcode restrictions for Next Day Delivery? Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. Find out how to get in touch with Trainline here. Just married or moved house and need to update your personal details? If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. You can view a list of your saved card details and delete them at any time in your account. There is a $1.10 charge to change your address online. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. 6. If you want to change an eligible season ticket, you will need to contact us. We know you must have a few but its important you keep it safe and confidential. or is for Standard Class travel, and you wish to travel First Class. The company providing the hosting services is Amazon Web Services (AWS). From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). Trainline should have informed you about your canceled train trip. Customers from UK, for Eurostar and European journeys. Youre also agreeing that the card you pay with is yours (i.e. This will expand the Contact Section. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. This minimum fare does not apply to: Click here to view the minimum fare. Via our highly rated website and mobile app, people can . The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Trainline publishes the names of its executives on the Trainline site at. STEP 3: Click the " Refundable " icon and confirm it. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. theyre not damaged or faded). This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. We also show you our prices in other currencies as part of our booking service. It would also bereally handyto have your booking reference available to help us find your journey. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. Please seethe full terms and conditions for the Refer-a-Friend scheme. On weekdays, the discount is valid after morning peak times. Already ordered tickets for delivery? For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. All rights reserved. If your password has been stolen we recommend changing it as soon as possible. For changes, youll need to contact the relevant operator directly. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. It would also be really handy to have your booking reference available to help us find your journey. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. 4. You must have, or register to create, a Trainline account. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Step 3 Under Contact info, click EMAIL. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Youre also agreeing that the card you pay with is yours (i.e. You can book tickets for a group of people (passenger/passengers) through our booking service. The request for the right of withdrawal is only admissible when the card or subscription has not been used. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. 0800 022 3720. The relevant laws of France will apply to these Terms and Conditions. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. The minimum fare is subject to change during the validity of your Railcard. That includes situations where you deliberately allow someone else to use your account to make a booking. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. 2 views | 334 similar | 0 following. One Railcard will be issued and may only be used by the same two people travelling together. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). This service is currently available between 08:00 and 22:00 UK time any day of the week. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Type in the new address and make sure it has not already been taken . By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Please allow up to 5 days for your refund to clear and the money to reach your account. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. UK next day delivery We use Royal Mail Special Delivery. Each of these rules in the new address and make sure our website apps. Will be deemed authorised by the Prudential Regulation Authority one of the ticket apps dont have any viruses or programs. Highlight these to you via your original payment method, so long as its still.... Authorised by the Prudential Regulation Authority them at any time on weekends price of 40 coach... 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