So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). For more information about reviews on ConsumerAffairs.com please visit our Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Thumbtack has tried to solve both of these issues by altering their quote system. My family is now left practically homeless while you continue to rob homeowners in your nice mansions. Most customers will look at quotes if they are serious or just shopping. They did not show up. Hi Kay, You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Do not use as a contractor or consumer. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Find a handyman, electrician, fitness coach, plumber, interior designer,. Products used:I purchased my own materials for project. Of course, this was not always the case. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. I waited for four weeks till I cancelled the order and asked for a refund. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. Thank. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. I really wanted to love using this site. laura. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). They will steal your money. Customer Reviews: Does Thumbtack Really Work? Do not use and make the same mistake I did. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. Please share details with us by emailing support@thumbtack.com. The money doesn't go back on your account it just stays in Thumbtack. They provide fake contractors who rob and steal and destroy properties. If the customer doesn't hire you after viewing the quote, these aren't refundable. If youre thinking about hiring a professional to help, . Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. Thumbtack helps you compare options, read reviews and see pricing. It appears that the Thumbtack model is working for some people. Gain trust and grow your business with customer reviews. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. I think they do this to sell your contact information. The contractors disappeared and refused to refund me. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. It's not worth it. The will suck you dry of all cash! Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! Also de-activating the account is a nightmare. "At GoSite, we are always looking for ways to bring more . They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. After a pro has responded, you can. The American Polygraph Association is the world's . Some projects are just too big to tackle on your own. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. who is profiting from this ? Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Thumbtack - fake and fraud. The Thumbtack Plus membership is $49 per year at the time of publishing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Scam? a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Multiple Thumbtack.com complaints are appearing online each week. Thumbtack was founded in 2009 and is headquartered in San Francisco. Tip for consumers:Do not use to expand your small business. Karma to you!!! Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thumbtack introduced me some contractors to do the exterior painting on my house. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. 666,918 people follow this. Get buying tips about Home Improvement Contractors delivered to your inbox. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Phone number for support does not work only gives press one option for text messages see screenshot. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) if they don't hire anyone from the list or not happy, what happens? You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. Thumbtack sent. I made my account and was able to view opportunities and even got a lead! Unsubscribe at any time. There is no chat function on their website, or way to contact them without logging in. This really depends on which service provider you ask. Thumbtack is full of scams and corrupts. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Thumbtack vets contractors who appear on its site. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Hey everyone! This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. Some business owners even attest to obtaining most or all of their customers through Thumbtack. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. International Association of Better Business Bureaus. Enjoy reading our tips and recommendations. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Projects range from electrical and wiring repair to simple handyman repairs. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Do Not use if you are a small business owner. I learned an expensive lesson and will never use Thumbtack again! Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. The community at Thumbtack is very supportive of each other. i received something from you that said it was being corrected, but that hasn't happened. If you are a professional don't bother with thumbtack. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. No one could explain why they did so. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. To learn more about Top Pro status, visit the website. But now the cost of credits, or leads, does differ quite a bit. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Their website doesn't make it easy to connect with them via email either. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! I finally had to call in and ask THEM to do it manually. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time 700 in labor and close to 300 for gas. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. Thing is that it made me nervous. Now I'm the one who doesn't want to go back. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. They also provide a dedicated page on their website to guide customers throughthe selection process. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. It is a scam!! Robert S. Gave a really good explanation of how we work. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. why am i still getting marketing emails almost every day? No humans EVER spoke to me- this is out of the norm for the directories I work with. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. The goal is to create a connection through your profile and quote message, and were here to help you do this. 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