Participation in the Program is void if prohibited by law in the jurisdiction in which the prospective participant resides. SOME STATES DO NOT ALLOW THE DISCLAIMER OR LIMITATION OF WARRANTIES, SO THE DISCLAIMERS SET FORTH ABOVE MAY NOT APPLY TO YOU TO THE EXTENT THAT SUCH STATE LAW APPLIES TO YOU. Voyagers Points may be used at the time of booking with Great Wolf to apply against a deposit or at check-out following a qualifying Stay. Without limiting the generality of the foregoing. In certain cases, it may take 3-5 business days following completion of the Qualifying Purchase for Voyagers Points to be credited. Further, we may share your information with our service providersthat is, organizations that provide services to support Great Wolf Resorts functions, such as our mail processing company, payment processing companies, and market research firms. Members will not be eligible to receive Voyagers Points from a referral if the referral recipient: (1) has previously completed a stay at a Great Wolf property, (2) has an existing reservation at a Great Wolf property at the time the referral is issued, (3) is an existing Member of the Program, (4) has an existing guest account with Great Wolf, or (5) has previously consented to receiving marketing communications from Great Wolf. Termination by Great Wolf of your account will result in cancellation and forfeiture of all Voyagers Points and associated Member benefits, and Great Wolf has no obligation to refund or credit you any amount following such termination by Great Wolf. Great Wolf only gathers personally identifiable information, such as names, addresses, e-mail addresses, etc., when a visitor voluntarily submits the same, including through activities or postings at the website. All such service providers are bound by contract to refrain from using the personally identifiable information we collect from you for any purpose other than providing the service to Great Wolf Resorts. ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Please note that information that you voluntarily provide in public portions of the website is not protected information and such information could potentially be collected and used in ways which we cannot control.In addition to using your information as described above, if you opt-in we may also occasionally send you e-mail announcements regarding special promotions and other information we believe will be of interest to you. Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the cause of action or claim arises. Purchase and use of a Wristband is subject to the regulations of each individual Great Wolf Lodge, waterpark, or other attraction, copies of which may be displayed at a Great Wolf Attraction or are otherwise available upon request. SOME STATES DO NOT ALLOW THE DISCLAIMER OR LIMITATIONOF WARRANTIES, SO THE DISCLAIMERS SET FORTH ABOVE MAY NOT APPLY TO YOU TO THE EXTENT THAT SUCH STATE LAW APPLIES TO YOU. Individuals are limited to one account per person and duplicate accounts (including under multiple email addresses) may be deleted or terminated by Great Wolf, in its sole discretion. Through your continued use of our Site, you indicate that you agree to our use of Cookies as described in this Cookie Policy, as describedhere. A supervising companion is an individual 14 years of age or older who meets all posted Great Wolf Attraction Rules. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. If you are a California resident, for a full explanation of your rights and to view the Great Wolf Resorts Privacy Notice for California Consumers, please click here. Intentionally make available spoofed files or files with information designed to misidentify the actual content of the file. We require guest checking in to be at least 21 years of age and to present the credit card used at time of booking (in case of incidental charges) and a photo ID upon check-in. Can I get it back? Great Wolf may also change accommodations, alter or cancel any activities of, deny service of alcohol to, confine to guest room, search the guest room, property or baggage of any Guest when in the sole opinion of Great Wolf, the Guests conduct or presence, or that of any minor for whom the Guest is responsible, is believed to present a possible danger, security risk or be detrimental to himself or the health, welfare, comfort or enjoyment of others, or is in violation of any provision of this Agreement. Free Cancellation Up to 9 days before check-in 1NT Family Suite $242 From $109/nt 55% off Two queen beds and one full sofa bed w/ daily water park wristbands for six 1,000+ bought 2NT Family Suite $229 From $99/nt 57% off Two queen beds and one full sofa bed w/ daily water park wristbands for six; 2-night minimum stay; 2 night min 1,000+ bought 7. View Health & Safety Program Included within the Resort Rules are the expectations that all guests not (i) engage in disorderly conduct, (ii) use abusive or inappropriate language, (iii) wear clothing that is overly revealing or contains non-family friendly messaging or pictures, (iv) display tattoos that contains non-family friendly messaging or pictures, (v) engage in inappropriate interpersonal exchanges, including, without limitation, photographing or videotaping third parties without permission, unwanted physical contact, inappropriate gestures or other communications, or unwanted communication with other guests or staff (including as may be distracting to staff on duty), or (vi) otherwise violate any Resort Rules or applicable laws. Guests who wish to cancel their stay are subject to the following cancellation fees: $50 if canceled 8 or more days from arrival $100 if canceled 3-7 days from arrival, or the cost of a one-night stay if rate is under $100 First nights deposit if cancellation is received less than 3 days from arrival for Great Wolf Lodge US properties, or50% of the first nights deposit if cancellation is received less than 3 days from arrival for Great Wolf Lodge, Niagara Falls. Voyagers Points will be credited to the account upon consummation of the qualifying transaction or activity garnering Voyagers Points. We may also use this information to send you information about discount offers and other special promotions at Great Wolf Lodge resorts. Uno de los miembros en mi grupo tiene alergias. I started the process at 9 AM. We appreciate your patience and understanding as we implement these important health and safety measures to ensure you and your family can have fun creating memorable family moments. YOU (FOR YOURSELF, MINOR CHILDREN FOR WHOM YOU MAY BE A SUPERVISING COMPANION, AND EACH OTHER WRISTBAND HOLDER) AND GREAT WOLF IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL. Contact Us. Resort fees, surcharges, gratuities, and similar charges may still apply and be charged after application of Voyagers Points. We recognize some guests booked using a special, one-time discount not transferable to other calendar dates. "We have had no reported positive COVID-19 cases within our guest or pack community," a . Guest understands and agrees that Great Wolf has a zero tolerance policy for illegal activity and shall report such activity to the appropriate authorities. In any suit filed by a parent on behalf of a minor Wristband Holder, the parent agrees to defend and indemnify Great Wolf Group. *Great Wolf Lodge, Niagara Falls does not charge change fees. Great Wolfs Wristband Terms and Conditions are available online at. 8. This is simply bad business's and one that doesn't earn repeat customers or potential customers to ever want to visit. Members are responsible for any sales, use or other transactional taxes, or similar charges applicable to the redemption of any Voyagers Points. Qu est incluido con mi tarifa? The following hotel amenities are accessible for guests with special requirements: We seek to offer a range of accessible entertainment options at our properties. Such Guest Room Wristband is valid only for the period of the corresponding Reservation. ALL RIGHTS TO USE THE SITE ARE GRANTED ON THE CONDITION THAT SUCH RIGHTS ARE FORFEITED IF USER FAILS TO COMPLY WITH THE AGREEMENT.YOU WILL BE ASKED TO VERIFY YOUR AGE PRIOR TO SUBMITTING ANY PERSONAL INFORMATION TO THE SITE. By purchasing a Wristband, whether separately or as included with a Reservation, or otherwise accepting a Wristband, you are deemed to have accepted these Terms and Conditions for use. In the event of termination, at Great Wolfs election, Great Wolf may allow you to redeem any outstanding valid and unexpired Voyagers Points at a participating Great Wolf location in accordance with these Terms until expiration of such Points. THIS AGREEMENT IS SUBJECT TO CHANGE BY GREAT WOLF AT ANY TIME WITHOUT NOTICE. Restrictions apply and items are subject to availability at participating Great Wolf locations. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. read more Amenities and More Takes Reservations No Delivery No Takeout EXCEPT AS EXPRESSLY NOTED BELOW, ANY DISPUTE BETWEEN YOU OR ANY OTHER WRISTBAND HOLDER AND GREAT WOLF ARISING UNDER, OUT OF, UNDER, IN CONNECTION WITH, OR IN RELATION TO THIS AGREEMENT MUST BE SUBMITTED TO BINDING ARBITRATION UNDER THE AUTHORITY OF THE FEDERAL ARBITRATOIN ACT. This does not affect your statutory rights as a consumer. Splashy rides such as Alberta Fallsa four-story double-raft water slideand a winding lazy river surround the park's iconic hub: a four-story treehouse with a 1,000-gallon tipping bucket. NO USE OF THE SITE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER. You must be at least 18 years of age (or the age of majority in your jurisdiction of residence) to participate in the GWL Program. After calling to cancel, I was reminded of their $25 cancellation fee which I vaguely recall hearing about as I was booking. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO USER AND IN SUCH CASE GREAT WOLFS LIABILITY AND THAT OF THE GREAT WOLF PARTIES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. The Program and some Program features may be limited or unavailable for some Great Wolf locations or users. At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with . 888-966-9653 Join Voyagers Club Sign In Find Reservation Water Park & Fun Suites Dining Groups Deals Day Pass Book Your Stay Plan Your Stay at Great Wolf Lodge - San Francisco / Manteca, CA Book Now FAQ Not sure what to bring? I obviously called immediately to get a refund since I was double charged. Full-Time. When this reservation was booked I paid extra for the flexible cancellation option which would allow us to cancel if something came up for a little bit extra. One of the first. We may also use such information and other information that we obtain from your use of the website, to respond to your questions or comments, to resolve disputes, to contact you when necessary in connection with the operation of the website, to address problems at the website and to enforce our Terms and Conditions. Check-out time is at 11a.m. or as otherwise specified on your reservation. Qu necesito mostrar cuando llegue al resort? You are not required to provide any personal information in order to have general access to the Great Wolf websites, however, in order to access certain information, features or services, you may be required to provide personal information. Indemnification. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's iconic hub: a . Is my child's information required for participation in online activities? Enrollment. What personal information is collected and how is it used? You may opt-out of receiving the mailings or any other e-mails that we send to our mailing list by using the "unsubscribe" feature in any e-mail you receive from us. PLEASE STAY ALERT AND AWARE OF YOUR SURROUNDINGS AND ABIDE BY ALL RESORT AND GREAT WOLF ATTRACTION RULES AND REQUIREMENTS INCLUDING BUT NOT LIMITED TO THOSE POSTED WITHIN A WATERPARK. Any booking made on any third-party reservation platforms (e.g., Groupon, Expedia etc.) Voyagers Points will be subtracted from the Member's account immediately when redemption is requested based on the total Voyagers Points redeemed. Video. Great Wolf Lodge Traverse City, MI Posted: February 21, 2023 $16 Hourly Full-Time NEW PAY RATE! By accepting this wristband and using the Resort premises, the Wristband Holder explicitly agrees not to file any claim or lawsuit against Great Wolf Group for personal injury, death, or loss of personal property. If you choose to link to a website not controlled by Great Wolf, Great Wolf makes no representations, warranties, promises, or guarantees, either express or implied, concerning the content of such non-Great Wolf website, including the accuracy, completeness, reliability, or suitability of such site for any particular purpose, nor does Great Wolf represent, warrant, promise, or guarantee that such site or content is free from any claims of copyright, trademark, or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. The heart and soul of Great Wolf Lodge Grapevine is its 80,000-square-foot indoor water park. Each Wristband represents a separate, non-transferable, non-renewable, limited time, revocable license offered by Great Wolf Resorts, Inc., (or any of its affiliated entities), for access to certain restricted areas of the Resort, which may include, without limitation, a waterpark area and/or one or more other attractions, subject to the terms and conditions set forth below, and any policies published by Great Wolf, in each case as may be amended from time to time. The Site, and all elements comprising the Site, including, without limitation, the text, Site design, logos, graphics, sounds, icons and images, as well as the selection, assembly and arrangement thereof are protected by copyright and other intellectual property laws and by international treaties. Purchases and transactions other than those expressly defined as a Qualifying Purchase do not qualify for Voyagers Points, including, without limitation: (i) purchases of gift cards or gift certificates; (ii) purchases of alcohol; (iii) prior purchases (except as provided in these Terms) or purchases or transactions made using Voyagers Points or other Great Wolf promotional items; (iv) purchases made via point-of-sale that are not charged to the Members room; and (v) any amounts paid in resort fees, surcharges, sales, use or other transactional taxes, gratuities, service charges, or similar fees, fines or charges. Great Wolf in its sole and absolute discretion, may periodically send offers to Members, or distribute offers to customers (whether or not they are Members). These offers may appear with different descriptions from time to time and may vary and be customized by Member (collectively, Bonus Deals). Great Wolf shall be the sole arbiter in cases of suspected abuse, fraud or violation of these Terms, and any decision it makes relating to termination or disabling of Program account shall be final and binding. Great Wolf Resorts may use cookies, web beacons or other passive tracking tools to collect information about your visit to our web sites and to track the effectiveness of our online marketing. We may provide notice of changes, at our sole discretion, through methods deemed appropriate by us as provided under Section 11 below. Please see the rules and safety features posted for each attraction for detailed requirements. Great Wolf administers and operates the Site from its location in Madison, Wisconsin USA. Determinations regarding redemption of Bonus Deals are subject to the discretion of the participating Great Wolf location. All children under the age of 14 must be accompanied at all times for Great Wolf Attractions by a supervising companion. Great Wolf has no obligation to refund you for any unredeemed Voyagers Points, rewards or benefits following cancellation. Without limiting the user conduct terms under the Website Terms and Conditions, by joining the Program, you agree to remain courteous and respectful toward employees, contractors, and agents of Great Wolf, its affiliates, operators, partners, guests and other Members. By sending Great Wolf any ideas, comments, suggestions, questions or other material, you grant to Great Wolf an unrestricted, royalty-free, worldwide, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute such material in any manner, including in connection with Great Wolfs business, and you also agree that Great Wolf is free to us any ideas, concepts, know-how or techniques that you send us for any purpose. The lodge is hoping. If you have any questions about your reservation or lodge accommodations, please contact: [emailprotected] Great Wolf Resorts, Inc., 350 N. Orleans Street, Suite 10000B, Chicago, Illinois 60654, ATTN: Privacy Team. Cmo puedo avisar al resort? SHARE: Report an error A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, shall not waive such term or condition or any subsequent breach thereof. electric, propane or charcoal) and any electrical device that Great Wolf Lodge deems unsafe. Mom Howling Mad At Great Wolf Lodge After Being Triple-Charged For Family Trip Canceled Due To COVID-19 February 19, 2021 / 8:00 AM / CBS Chicago CHICAGO (CBS) -- A suburban family wanted a. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. Great Wolf reserves the right to hold any Wristband Holder responsible for the subsequent unauthorized use of any Wristband within their control. However, we will not use the child's email address to contact the child and we will delete it from our records once we have responded. No. Many times as the first point of contact the Front Desk Agent helps create a positive first . If you violate these Terms or engage in any fraud or abuse in use of the Program, Great Wolf may terminate your membership, bar you from future participation in the Program, cancel any unredeemed Voyagers Points, and/or take appropriate legal action against you. THE SITE IS PROVIDED 'AS IS' AND ON AN "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES THAT IT IS FREE OF DEFECTS, VIRUS FREE, ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Roughly a month ago we called to. Visit Website. Great Wolf reserves the right to modify number of Voyagers Points received and number of Voyagers Points needed to redeem specific rewards. Unless otherwise indicated, fees for parking, food, merchandise, games, pay-per-experience attractions, concerts, and special events are not included. Please check the Great Wolf website atwww.greatwolf.com/terms(Website) periodically for changes. What time is check-out? Mason, OH 45040. Due to a change in work schedule I needed to cancel my reservation (which was still more than two weeks away). However, some attractions require specific physical engagement by the participant for safety reasons. You acknowledge and agree, however, that we do retain the right to monitor and approve the Materials and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, or to protect Great Wolf, the Site or users of the Site. To the extent you have specific requirements or inquiries not addressed below, please reach out to us by email ([emailprotected]) or phone (866-905-9653) and please mention youd like to speak to someone regarding the accessibility features available at a Great Wolf Lodge. WARNING: PHYSICALLY DEMANDING THRILL RIDES, SLIPPERY SURFACES, POOLS AND STREAMS OF WATER ARE INHERENT RISKS WITHIN SOME GREAT WOLF ATTRACTIONS. Great Wolfs Copyright Agent for notice of claims of copyright infringement can be reached at: Great Wolf Resorts, Attn: General Counsel, 525 Junction Road, Suite 6000 South, Madison WI 53717. Void where restricted or prohibited by law. Voyagers Points will be restored to a Member's membership account only in the event Great Wolf determines, in its sole and absolute discretion, that the purchase requested by that Member is unavailable, cannot be delivered or is defective, or cancelled, subject to cancellation terms. 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