The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). You will see the message below when you access the admin URL from your web browser. Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). But I'm still stuck on firmware 2. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. This is happening on my iPhone and Mac using Safari and Edge. Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Unlimited Data. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). This online tool will help you identify and resolve problems with your device. WPA2 will now be the lowest Wi-Fi security setting / option available. Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Due to inactivity, your session will end in approximately 2 minutes. Software Version: 220745 A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. They can't be manually requested. While still directional, this antenna doesnt require line-of-sight to the tower. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Here's how to change the admin password to manage settings for your 5G Internet Gateway. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. Due to inactivity, your session has expired. What's changing: Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Extend your session by clicking OK below. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. Have a phone you love? Please sign in again to continue. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! Software Version: 3.1.1.28 I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) $70 per month w/ AutoPay. This User Guide can help you get the most out of your 5G Internet Gateway. The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. Refer to Access Admin Page for further assistance. Due to inactivity, your session will end in approximately 2 minutes. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. and our Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Step 6: Reassemble in the system in the reverse order of these steps. Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Due to inactivity, your session has expired. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. "We hope you're enjoying your 5G Home Internet service. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Due to inactivity, your session has expired. Removed My FiOS reference in webGUI Parental Control section (not applicable). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. We need a resolution and a timeline. Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. They're sent out in phases over a few weeks, so not all users get the update at the same time. Free shipping over $99. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Besides this they're also using cgnat or ipv6 and not giving ipv4. Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Trying to Return Your WiFiBlast Range Extender? That means they can use the same wireless spectrum to send more data per second. Software Version: 222146 Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Verizon is pleased to announce a software update for your device. Due to inactivity, your session will end in approximately 2 minutes. To enable, go to LAN settings and enable IP Passthrough. However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. Have a phone you love? Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). Extend your session by clicking OK below. Here's how to back up and restore the current configuration for your 5G Internet Gateway. Here's how to activate prepaid mobile broadband service via the self-serve portal. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Due to inactivity, your session will end in approximately 2 minutes. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Extend your session by clicking OK below. Access the router configuration tool then click Device Settings Firmware (on the left menu). Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. Due to inactivity, your session will end in approximately 2 minutes. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. The update, called 0178, comes with a number of fixes. Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. Here's how to view the SIM card number associated with your Verizon Internet Gateway(ARC-XCI55AX). Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. Release date: 01/17/2023 Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). What's changing: Extend your session by clicking OK below. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Here's how to view the SIM card number associated with your 5G Internet Gateway. By using external MIMO antennas placed outside your building, you can bring the faster LTE data rates from outdoors into the 5G LTE Router with much less signal loss. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. Please escalate. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Release date: 09/13/2022 If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. Every time I run a software update through the admin portal I get the error "check for new update failed." Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". Have a phone you love? Review the Firmware . Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Share Connect with us on Messenger Visit Community Due to inactivity, your session has expired. The details: Release date: 01/12/2023 Software Version: 3.1.1.27 Accessing Verizon 5G Internet Gateway's SIM card does require a couple tools. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Due to inactivity, your session has expired. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". There doesn't appear to be an option to update it in the web interface. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. Re: 5G Internet Gateway Keeps Disconnecting. Access the router admin page then click Status . I noted they added "IP Passthrough" among alot of other "fixes". Share Connect with us on Messenger Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. I'm using the Verizon cube for C-Band 5G. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. for your 5G Internet Gateway. Get up to $500 when you. For the last 4-5 days, eero is going offline once a day. Order Online. Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). 03-25-2022 08:14 AM. From the General Information screen, click Check for Software Update . Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. on your Verizon Internet Gateway(ARC-XCI55AX). Due to inactivity, your session will end in approximately 2 minutes. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Correct answers are available for this post. Here's how to access LAN settings (IP address, Subnet mask, etc.) Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Please sign in again to continue. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to properly mount your 5G Internet Gateway on a window. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Sign in to the Admin Web GUI. Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). Verizon 5G Internet Gateway - Support Overview. Have a phone you love? Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. 5G Home Plus. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. This content is for the Verizon Internet Gateway (ARC-XCI55AX). Verizon is pleased to announce a software update for your device. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). It features a . Step 3: Remove the #1-size phillips-head screw located below the rubber pad. Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). Improving signal quality has a huge impact on your data rates. Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Due to inactivity, your session will end in approximately 2 minutes. Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Here's how to run a speed test for your 5G Internet Gateway. Here's how to perform a signal test for your 5G Internet Gateway. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Up to 1 Gbps. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Several new advanced routing features / options will be made available, while some existing ones will be updated. Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Check out our guide for that device here. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. Privacy Policy. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Extend your session by clicking OK below. I still cannot update to the latest version. We'll talk more about this in the next section of this guide. The admin GUI will now leverage an https address. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Learn about set up, advanced feature use and navigation. Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. I have had this problem since the day I received the device last summer. The webGUI format will be completely redesigned. Refer to Access Admin Page for assistance. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). The details: One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Check the Software Updates page to see if your device's most recent software version is listed. Join Us in Asking Verizon to Add Support for External Antennas! I just noticed a new firmware was posted today. The current software update: The details: Lets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Software Version: 3.2.0.5 Due to inactivity, your session has expired. In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. Removed myFiOS reference as it is not applicable for this device. Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). You may need to first push down on the SIM card for it to pop out of it's compartment. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Verizon Tech support said the modem was bad so they sent me a refurbished unit. vman10809. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. While signal is generally stronger the higher you go, theres also often more interference. Manage settings for your 5G Internet Gateway ( ARC-XCI55AX ) once a day webGUI... If you forgot the admin page to display or not display the Wi-Fi name Wi-Fi! 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See if your device nearest tower, our 4x4 MIMO Log Periodic antenna kit is.! 13S, approximately once or twice a day removed myFiOS reference as it is not properly /.