Please register your product at www.poly.com/support/. On the System Web Interface of the device, go to. This Limited Warranty covers Poly products purchased in original Poly packaging. I just tried it again and voila, it worked.. The entire Poly Studio X family, including: Poly Studio X30, Studio X50, Studio X70, and the TC8 controller (an intuitive 8" high-resolution touch display that lets Google Meet customers access meetings with ease) will be the first Android-based appliances to offer a native Google Meet experience and deliver a streamlined, purpose-built experience for any meeting room. The default password is the last six characters of the serial number listed in System Details and on the back of the device. If an Appspace on-premises server is used, ensure the server time is automatically retrieved by an NTP server. The default credentials are: Username: admin. Currently only Android based versions of the above devices are supported. As of August 29, 2022, HP Inc. completed the acquisition of Poly. You can find this address on the Poly device or using DHCP on your router. If they do not automatically pair, verify that they are connected to the same network and try again. Poly VideoOS Software 3.10 (DODIN APL Approved), Poly VideoOS Software 3.7.1 (DODIN APL Approved), Poly VideoOS Software 3.3.2 (DODIN APL Approved), Poly VideoOS Software 3.1.2 (DODIN APL Approved). Some of our partners may process your data as a part of their legitimate business interest without asking for consent. I have performed a factory reset on the device and started over again. Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance. Dialpad Meeting Rooms use the Poly Studio X30 or X50 conference room devices, and an accompanying TC8 touch controller as a Dialpad meeting room/Conference TV. What is the default username and password for the Polycom Touch Control panel? Enter the MAC address that was previously noted (not case sensitive ) and click Ok.. Got nowhere working with Polycom support. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. Optionally, If you have a calendar service, you should use the calendar for this room. You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/. The buttons must be held down for a short while before a password prompt appears. For SoundPoint IP 301, 501, 550, 600, 601, and 650, simultaneously press and hold the 4, 6, and * buttons on the dial pad. Microsoft Teams Rooms is simple to deploy and easy to manage with a user-friendly one touch experience. By default, Poly Studio enables the Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. The warranty terms (including those stated here), service availability, and service response times may vary based on the country or region. The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period"). Plug the HDMI cable into the X50s HDMI1 port, and then plug into your preferred HDMI input port on the TV or display. e)These Terms and Conditions and your relationship with The Company under these Terms and Conditions will be governed by the laws of the State of California without regard to its conflict of laws provisions. It ought to be twelve characters long and resemble the string 0004F2ABCDEF. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List, Unverified List, Entity List, Nonproliferation Sanctions or General Orders. For HP product support, please visit the HP Customer Support site. If you can't read the back label, you can find the . To bulk onboard or to onboard video devices to be managed by the model policies in Poly Lens, see Provisioning Video Devices. These laws include restrictions on destinations, end users, and end use. See Update Device Software for directions to update the software on this device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What constitutes a major failure is set out in the Australian Consumer Law. Please refer to the information provided by Poly in the materials received at the time of purchase. Enter the IP address of the device in a browser and login to the System Web Interface of the device. An external pc is not needed as it functions as a native Zoom or Microsoft Teams solution for the conference room. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected. For HP product support, please visit the HP Customer Support site. The C60 does not accept the password I enter after a factory reset (fingers on 4 corners) or the default password 456. Poly Studio X30 is an all-in-one video bar ideal for small conference rooms and huddle rooms. press and hold the dial pad keys 1, 3, 5 keys. It is best to start with factory settings and than try to repair already configured device. You may terminate these Terms and Conditions at any time by permanently deleting the Application from your mobile device in its entirety. (To navigate to the X50s settings you will need to use a USB mouse.). You agree to comply with all applicable U.S. and international export laws and regulations. Polycom default username and password (Web Administrator Setting), Re: Polycom default username and password (Web Administrator Setting). The Poly Studio X series was engineered for collaboration. Please contact your point of purchase for more details. Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. To the product All questions. Poly Studio X50; Poly Studio X70; G7500 Video Conferencing System. Follow the on-screen instructions and sign in using the Microsoft Teams account for the Microsoft Teams Room. If you are adding more than one rooms, click. To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless The Company, its affiliates and their respective directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from your use of the Application, including your downloading, installation, or use of the Application, or your violation of these Terms and Conditions. Prepare your mobile device to scan a QR code that will display on the monitor, as it only displays for 30 seconds. Ditch the PC to drive the meeting, since the Poly Video OS runs the show. Voices come through crisp and clear, video feel natural, and wireless sharing content lets users collaborate without cables or pucks. Configure a new Zoom Room for each X50 or X30 you are installing. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/. It should be twelve characters, and look something like '0004F2ABCDEF'. ApexsIgnite for Microsoft Teams Roomsservice offering will empower your workforce to connect, collaborate, and communicate confidently and securely across boundaries. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSONAND IS EFFECTIVE EVEN IF YOU HAVE ADVISED POLY OR AN AUTHORIZED REPRESENTATIVE OF POLY OF THE POSSIBILITY OF ANY SUCH DAMAGES. . Can you tell me the default username and password? Neither you nor The Company are permitted to delegate their responsibilities or obligations under these Terms and Conditions without the prior written approval of the other party. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from ass. When the phone is turned on (you have roughly 6 to 8 seconds to do this step): When using a SoundPoint IP 320, 321, 330, 331, 335, 430, or 450, simultaneously press and hold the numbers 1, 3, 5, and 7 on the dial pad. Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period. Now you can pair your x50 to your Zoom Rooms account. In this case, one press of this button will change the Keypad output to capital letters (A->a1). The device is now registered in Poly Lens. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. Poly further warrants on the same terms as this Limited Warranty the repaired or replaced Poly products for the greater of: (a) ninety (90) days following the repair and/or replacement, or (b) the remainder of the original Warranty Period for the Poly product that was repaired or replaced. Poly G7500, Poly Studio X50, and Poly Studio X30 Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to . by Mohamad Kazan | Apr 6, 2022 | Hybrid Work, Productivity. Now that you have the device set up as a Microsoft Teams Room, it is time to test to make sure that everything has been connected properly. 9) Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product). Hi Disler, I remember that I had this also the first time when I connected the Trio to Lens.I have performed a factory reset on the device and started over again.Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. Once the X50 or X30 boots it will show an IP address on screen. You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. d)The rights granted in these Terms and Conditions may not be assigned or transferred by either you or The Company without the prior written approval of the other party. Support recommends you perform an additional reboot after 3.6.0 upgrade is completed. UnfortunatelyI have made no notes of this event. The Poly Studio Series is a radically simple meeting room solution that is easy to set up and has rich connection for better collaboration. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. Obtaining Warranty Support in Another Country. The first character is the current keypad output. Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Polys product model number. b)YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. I'm having trouble and hoping someone can help. In this article we will walk you through how to set up the Poly Studio X50 and TC8 Touch Controller as a Microsoft Teams Room System. Poly, the propeller. Polycom device for Video Conference already installed in my office. Enter the device information to register. Restore password . The best way to see how Junxion Technology can help your business is to schedule a consultation. Congratulations! Turn on your TC8 Tablet and allow it to pair with the Studio X50. Thanks for your suggestion. This product is very suitable for groups up to 6 persons. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. "Intellectual Property Rights" means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. You no longer need a API license to pair your new X50 with Zoom Meetings. Learn More >>, Your email address will not be published. THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. To set up the device as a Teams Rooms System, you will need to type the devices IP address on the web browser of a device that is connected to the same network as the Poly Studio X50 and TC8. Required fields are marked *. Connect the power cable to the X50 and plug into a power outlet. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. Click General Settings > Device Management. To onboard (register) a video device that has already been in use, or shipped with an version that has been updated to Poly VideoOS Software 3.2 or later. Poly, the propeller. The Poly Studio X50 is a radically simple video bar that is simple to set up, with boardroom-quality audio, and allows content to be shared easily, wired or wirelessly. 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