Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Those were the three questions that we were trying to answer. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. These are not necessarily skills I had. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. One is a marketplace where we sit in between . It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. For DoorDash, going public is a necessity.. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Im Joy Huang, an MBA student of the class of 2021. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. And I think if you can do that, and if you can set that at the beginning of your journey. I never hesitate to take calculated risks and try new approaches. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. Joy Huang: With that, Tony. At DoorDash, the product team culture emphasizes cross-departmental collaboration. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. We're committed to growing and empowering a more diverse and inclusive community. Tony, I like to wrap up with a customer a view from the top lightning round. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. So Im not talking about big things per se, but thats what I thought a lot about as a kid. Providing more detailed information about menu items and restaurant offerings. We review 5 of our favorite Doordash interview. Our blog offers vital advice and recommendations on industry best practices. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. 1. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. Interested to advertise with us? Product Team Culture. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. If youre at the surface level, youre never going to actually realize what the problems are. Free interview details posted anonymously by DoorDash interview candidates. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Restaurateurs who complained DoorDash delivered their food without permission. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. Ive never worked a day in finance before in much of my life. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. Other merger efforts have flopped. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. Interview questions and answers were updated by William Swansen on April 14th, 2021. Interview questions and answers were first added on April 19th, 2021. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. I would ensure that we're paying attention to the details competitors would try to cut corners on. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. For me, that meant language, that meant earning income to buy Nintendo. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Food delivery requires timeliness, accuracy, and attention to detail. And then over time, its about learning how do you build systems? I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? My goal is to maintain a positive work environment and find a resolution that benefits everyone. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. On this, Mr. Xu pointed to DoorDashs past. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Its only three questions. So I think its really important to be intellectually honest. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Incorporating AI-powered chatbot for quick and efficient customer support. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. For now, DoorDash is focused on making the food part work. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. Where do you think the DoorDash product will be in 5 years? And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. Why do you think that's important? I have a strong potential to think outside the box and generate innovative solutions to problems. Tony Xu: Oh actually I dont have one. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. Armed with that funding, the company began spending to grow. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. SoftBank and Postmates declined to comment. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Thats easier than more time pressure and greater perishability. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. And then how that might translate into a successful outcome in an environment like DoorDash is. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. 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