You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. It is not uncommon for this to happen, especially when shipping internationally. Save my name, email, and website in this browser for the next time I comment. In general, once the shipment has reached our facility, a tracking event will appear. goggles, etc.) When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. There are multiple potential explanations for this issue showing up. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. Your shipment will not be released by customs until proper and complete documentation has been received. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. Lets dive in and see what causes these shipment delays. Read more below. Delays can also be caused by problems with DHL or clearance problems with border customs offices. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. Why is my DHL shipment on hold in Hong Kong? If not, please contact your shipper or online shop. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. You may track and trace shipments through DHLs website. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Your DHL package will be delayed, and you will not receive it as soon as you expected. DHL Hong Kong handles 10s of millions of parcels a year. But what do you do when DHL has placed your shipment on hold? In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Why pickup your mail in person, when you can get it on your phone? Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. This situation is usually cleared within a day or two, and your package gets back on its way. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. Errors in the contact details of the recipient often lead to shipment delays. The dedicated place for all discussions on replica watches. On hold can happen to any packages, whether they are shipped cheaply or expensively. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. In most cases, DHL is already working to clear the issue. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. How can you purchase postage through PayPal without Ebay? For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. And it all relies on the things being transported. You can only hope that the items will not get lost along the way. Thankfully, the majority of delays last for less than a week. First, keep an eye on how long the on hold status message has been displayed. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. Available to private and business customers. Have a tracking number? And it all depends on the specific goods being shipped. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. How Late Does DHL Deliver USA? This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. Been waiting like a month lmao. In order to eradicate the issue, youll first need to know the exact reason(s). The logistics company in this case, it is DHL may go the extra mile to locate you. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. If that is the case, we display the first ten results. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. Ships are stuck waiting offshore until space becomes available in the port. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. The amount of time that the package spends on hold differs depending on what is causing the delay. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. All it takes to immediately address this issue is through close monitoring by the import broker. Is there anything I need to do when I see a DHL On Hold status? The carrier is the one who sends out the Arrival Notice. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. You can straightaway ask, about the probable date of delivery. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. You may be able to provide them with the information they need to get your package moving again. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. Dont panic; your package will resume its journey as normal when the courier reopens for business. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Read more below. | 2022 & 2023 Guide, Is The Post Office Open Today? In Asia, DHL even delivers on public holidays if required. They can advise whether they need information from you to help clear the issue. This special paperwork informs all parties involved about the shipments whereabouts. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Does DHL Deliver On Saturday? The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). This specific document notifies all parties concerned about the location of the shipment. DHLs app isnt always trusted. Follow and include the details straight away to get the description of why and where it is on hold. FedEx, USPS, and UPS all see their fair share of incomplete information as well. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. Generally, no, you do not need to do anything. Open the DHL Express website and click on contact us. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. Delivery delays can be caused by events beyond the control of DHL, e.g. Your DHL parcel shipment might get delayed when there is a change in the shipping route. . I think l they do this to get additional money fro. Any package, whether it is transported inexpensively or expensively, can be placed on hold. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Thankfully, the majority of delays last for less than a week. Perhaps flooding in the area has stopped all traffic for several days. for non-commercial purpose. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. truck instead of air). The exception to that rule is when DHL needs additional information from the shipper or recipient. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! Why is my DHL shipment on hold in Hong Kong? ), it is possible for this to occur within a country too. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. | [Full] Travel Guide, How Late Does FedEx Deliver? For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Press J to jump to the feed. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. Available to private and business customers. Get the description of why and where it is DHL may occasionally place a hold a. Be later than anticipated spends on hold due to some unforeseen circumstance please contact your or! 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