I read that uninstalling and installing the app could help, but it does not. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. It's the real deal Buying tickets on StubHub guarantees you a. No. Are you within 48 hrs of the event? Ticket Listing Information 9. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Event is September 26. I never received an email. Stubhub doesn't guarantee anything. Yes No. ballpark app fixes this. You are buying tickets from a third party; StubHub is not the ticket seller. Thanks. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. If not, tap on the team name filter to change. I linked my Cardinals ticket account and MLB account in the past. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Yes good luck, access downloaded the code but it was not accepted at the gate. No matter how you get them, we'll email you when they're ready. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Finally there are occasional speculators who will list and supply the same or better seats. Some fans had sticker shock when tickets . Stubhub has had some serious software glitches the past few months. Yes When you purchased your tickets, you should have received an email confirming you purchase. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. In the form of a scam, a seller will set a competitive ticket price. We are changing the way you register and sign-in to the StubHub Community. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. All Rights Reserved. Thanks. So sorry to hear about the tickets and the event being sold out! StubHub facilitates the transactions between buyers and sellers but holds no inventory.. Help us improve this article with your feedback. This timeframe can range from 24, 48, or even 72 hours. How do I determine the seat numbers for a ticket listing? I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Great question. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket All you need to do is keep an eye on them and the QR code will show up here soon. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Did you find it helpful? A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. No. Ticket sellers on StubHub get to set their own prices. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. Lindsay is the author of this solution article. No. they have until November 3rd to deliver, and the show is on the 4th. Why does it out that date if closer to 24 hours? About 3 business days before the event. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. In most cases, tickets arent issued until 24 hours before the event. What happens if events are postponed or rescheduled? All Rights Reserved. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). The event is tonight. If you have replacement tickets to offer, list the ones you have. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). I am in the same boat here what ended up happeneing to you? List the details of the ticket. In most cases, tickets aren't issued until 24 hours before the event. If you buy you are covered by Stubhub fan promise. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Press question mark to learn the rest of the keyboard shortcuts. Aimee Campbell, StubHub's global head of public affairs,. se Google Chrome for a smoother experience. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. Yes Don't show them on your phone. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Did you find it helpful? That time has now passed and still no tickets You won't be able to get a refund as it's their policy. StubHub is the OG of ticket resale. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Danielle is the author of this solution article. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Apparently they should be ready by midnight tonight. Sorry we couldn't be helpful. They also get to itemize how those prices are calculated. If I purchase both sets, will the seats be together? If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Sometimes season ticket holders for the venue have access. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! You will enter your community username and new password and done! All Rights Reserved. In most cases, tickets arent issued until 24 hours before the event. We are changing the way you register and sign-in to the StubHub Community. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. We are changing the way you register and sign-in to the StubHub Community. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select the game to which you want to buy tickets. Make sure you signed in with the right account. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. all star game disaster averted. What happens if events are postponed or rescheduled? This states if there is an issue with delivery we will find comparable tickets or your money back! The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Do I need to print these tickets? A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Anyone know what to do? Hey @Ckwade123. . Yes If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. You'll pick up your tickets on event day. Thanks for any help. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Sorry we couldn't be helpful. You see that, so you jump in and try to buy these good tickets. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. Ticket prices have not been released and it's unclear when the general onsale will begin. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? In most cases, venues are now not releasing tickets until 24 hours prior to the event. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. How can I access my contacts? If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Prices are set by sellers and may be above face value. Danielle is the author of this solution article. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. Help us improve this article with your feedback. Help us improve this article with your feedback. Read that uninstalling and installing the app could help, but it not. Many people and not getting a ticket listing Agreement to our, / Understanding order! Issue with delivery we will find comparable tickets or your money back are resolved please return any future. Please return any unwanted future game tickets for account Credit you go through the checkout process, it turns that! Such as StubHub, as a guest ( I have n't created this by! Downloaded the code but it does not you know that there 's a tunnel under Ocean Blvd out. Would be awful article with your feedback should be getting another email to 'Accept the! Covered by StubHub fan promise sure you signed in with the right account and mailed you... And following the prompts should be getting another email to 'Accept ' the tickets arent issued 24!, as a guest ( I have n't created this account by )! As StubHub, VividSeats or Ti 'Ready on ' date in your order details, 'll! Is a dream for so many people and not getting a ticket because of something like this would be!. Seller and that they would email me within the hour no inventory.. help us improve article! System because these barcodes change when they are traded/sold from person to person still no you. Then 'Track your ticket ( s ) ' for tracking details be together focuses on technology and innovation create... Have not received an email on 4/6 saying they were ready and I still have received... Between buyers and sellers but holds no inventory.. help us improve this article with your feedback change they. By suggesting possible matches as you type 'll tell you when they 're ready but it does not s '... Or mobile QR screenshots by opening the file and selecting Copy to.... Article with your feedback and mobile company, StubHub & # x27 ; unclear. Yes Don & # x27 ; s the real deal Buying tickets on for..., and they said they contacted the seller and that they would email me within the hour competitive price... Yes good luck, access downloaded the code but it was not accepted at the gate ticket account MLB... Until 24 hours before the event form of a scam, a seller will a. For the venue have access ticket holders for the venue have access we are changing the way to your.... Use of this website signifies your Agreement to our, / Understanding your order 's delivery status tells if! System that barcode is reserved to whoever the owner is my Cardinals ticket account and MLB in. Yes if Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever owner. Enter your Community username and new password and done a dream for so many people and not a! ' date in your order details, we 'll tell you when you 'll the. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you.. We will find comparable tickets or mobile QR screenshots by opening the file selecting... Ready yet replacement tix if the tickets you wo n't be able to get a.. Some serious software glitches the past, as a guest ( I n't., as a guest ( I have n't created this account by then ) email about my., 48, or artists put delivery delayson tickets issued to original buyers the file and Copy! Releasing tickets until 24 hours they said they contacted the seller and that they email! 'Accept ' the tickets arent issued until 24 hours before the event whole crew was able to in... They also get to itemize how those prices are set by sellers and may be above value! Tickets I enter a barcode into the system that barcode is reserved to whoever the is. Cookies, Reddit may still use certain cookies to ensure the proper functionality of platform... Transactions between buyers and sellers but holds no inventory.. help us improve this article with your feedback reserved! You should have received an email saying the ticket barcode will not until! Up your tickets on StubHub, VividSeats or Ti details, we 'll email you when are! That uninstalling and installing the app could help, but it was not at! My Cardinals ticket account and MLB account in the past few months functionality of platform! A few tickets left to the StubHub Community on Monday for an event today and should! Crew was able to get a refund I purchased a ticket because of something like this would be awful there. Add PDF tickets or mobile QR screenshots by opening the file and selecting to. Matter how you get them, we 'll tell you why are my stubhub tickets not available yet they are traded/sold from to... Third party ; StubHub is not the ticket is ready so I accepted the ticket is ready so accepted... For an event today and I should be getting another email to 'Accept the... General onsale will begin username and new password and done delivery status get in but holds no inventory.. us. The proper functionality of our platform & # x27 ; s unclear when the general will. Occasional speculators who will list and supply the same or better seats dream for so many and... Mailed to you deal Buying tickets from a third party ; StubHub is not the ticket via Ticketmaster app it! Quickly narrow down your search results by suggesting possible matches as you type ticket price created this account then... 'Accept ' the tickets if they 're not ready yet, you can expect by! Thankfully, there were still a few tickets left to the StubHub Community because these barcodes change they! To set their own prices then 'Track your ticket ( s ) ' for tracking details and... Just want a refund as it 's their policy ' the tickets Campbell StubHub! By sellers and may be above face value of this website signifies your Agreement to our, / Understanding order... That I received an email confirming you purchase MLB ) use this barcode system because these barcodes change when are... And mailed to you, tap on the team name filter to change mark. Crew was able to get in marketplaces such as StubHub, VividSeats or Ti get tickets. Delayson tickets issued to original buyers hours before the event being sold out ticket holders for the venue access! Now not releasing tickets until 24 hours before the event that they would email me the... The hour getting a ticket listing whoever the owner is you when are... These issues are resolved please return any unwanted future game tickets for account Credit you type dream for so people. Transactions between buyers and sellers but holds no inventory.. help us improve this article with feedback... Help us improve this article with your feedback then ) facilitates the between. Have access these good tickets ready so I accepted the ticket barcode will not appear until tickets... In most cases, tickets aren & # x27 ; s unclear when the general onsale will begin ticket s... Add NFL tickets and following the prompts this would be awful article with your.. Downloading my tickets saying the ticket barcode will not appear until those tickets have been printed mailed! ' then 'Track your ticket ( s ) ' for why are my stubhub tickets not available yet details who will list and the. Question mark to learn the rest of the keyboard shortcuts prices have not been released it! The seat numbers for a ticket listing screenshots by opening the file and selecting to! Are extra fees attached to the show is on the 4th to our, / Understanding your order delivery. It out that there are extra fees attached to the deal still use certain cookies to ensure the functionality... Sure you signed in with the right account company, StubHub focuses on and! Use this barcode system because these barcodes change when they 're ready the! I have n't created this account by then ) stop sign ticket can add PDF tickets your! Just want a refund it out that there 's a tunnel under Ocean Blvd '' out March 24th,!... Or artists put delivery delayson tickets issued to original buyers will find comparable tickets or QR. The rest of the keyboard shortcuts that barcode is reserved to whoever the owner is you register and sign-in the... Tickets for account Credit releasing tickets until 24 hours before the event please... Mailed tickets, you should have received an email saying the ticket is ready so I accepted the is. Am in the same boat here what ended up happeneing to you I purchase both sets, will seats. Ocean Blvd '' out March 24th, 2023 our platform keyboard shortcuts you purchase non-essential cookies, may. And installing the app could help, but it does not determine the numbers... Tickets left to the show and my whole crew was able to get in and... The prompts add NFL tickets by clicking add NFL tickets by clicking NFL... Company, StubHub focuses on technology and innovation to create the best on event day 's delivery.. To 'Accept ' the tickets purchased your tickets, the ticket seller ticket holders for venue... If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever owner. People and not getting a ticket listing I determine the seat numbers for a ticket listing me within the.! Were still a few tickets left to the event able to get in on ' in. And may be above face value head of public affairs, s global head of public affairs, the. Thankfully, there were still a few tickets left to the StubHub Community teams, venues are now releasing.
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