Water stains show but do wipe off. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. They pick out a sample of granite or another natural stone. My wife loves the look. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. I tested a sample: put mustard, oil, wine, catsup, etc. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. Funny how some of you so-called pros call it "Matt" finish. We obtain an efficient protection of the material that prevents the proliferation of bacteria. The worktop options brought to us was purely Silestone. With Silestone, you can eliminate that annual job. You can check out QuartzKitchenCountertopswebsite for even more information. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. While the countertops have their perks, they also have their flaws. To avoid stains, make it a habit to remove spills immediately they happen. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. Tim, I have looked at Dekton. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Hi Rosie. We did not apply force or heat to achieve such a result. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. It's bound to find designers taste and will get attention soon enough. No matter the size of the kitchen, there is a Silestone surface for you. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. It was a large investment and we felt it would last longer then a laminate countertop. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. Your email address will not be published. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. This was according to Mr. Oehmsen the second time this CSI defrauded his company. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. How can I clean my Silestone? Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. But now second one came up last week on June 7th, 2022. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. The volcano texture rustic yet smooth to the feel and appearance. As far as countertops go, its one of the more expensive options. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As you said, it has a texture which is not the smooth look I like. Buyer beware. Appreciate any feedback. Share your photos and videos with others to prove the truth of your words. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. If you allow them to sit there for long, they will create a stain. The basic edge is square with a slightly eased top edge. Wipe clean with a cloth and non-abrasive cleaning agent often. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). Silestone, on the other hand, is man-made which means the look is more predictable. The plan was to fit pieces for the extension which he measured I believe in July 09. The polished texture is the classic finish with intense color, clarity, and shine. Natural stones emit a gas called radon. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. A quick search of threads will lead you to lots of unsatisfied customers. Like any surface, drop any heavy item on another item, and a crack or chip will happen. Can only see with direct lighting though. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Silestone is scratch resistant and scorch resistant. Its likely that youll be able to find a great fit for your kitchen. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. We do care about our name as well as our customers. The suede looked dull. Wall cladding with Silestone is not limited to bathrooms and kitchens. I do love the look of it. In addition, sinks and backsplashes cost extra. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Your email address will not be published. Quartz is a man-made product that has a completely non-porous surface. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. If you didn't manufacture my Silestone, who did? I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. This looks exactly like our issues. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Silestone does not emit radon gas as granite and other stone surfaces do. ADVERTISEMENT George Taliadouros It is soft, velvety and perfect for your countertop. I think he or someone in his family was sick and 4. Installed polished and happy we did. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A product from Italy that is making its way in the our market is called lapitec. I agree that you were understanding but your hands are tied with your legal counsel. So kindly do something about it. Because of the available customization options, the price of Silestone is similar to granite. The top of the bar was actually almost 5-6 inches longer on one side then the other. Submit a complaint and get your issue resolved. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Heres a good article from a designer who used Suede Lagoon and loved it. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. Clearly the product is failing. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. He was already on credit hold since he owed us over 100k. Quartz is a high-end stone and it has a high-end price tag that goes with it. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. Is that short for Matthew? An important factor in choosing your countertop is the size of the slab your material of choice has. Kitchen countertops fabrication and installation. I never even knew Stone Systems existed as a company. When considering Silestone versus granite this is an important distinction to remember. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. I remodeled kitchen had new cabinets and countertops put in. As a result, Silestone comes in many colors, patterns, and arrangements. Quartz is one of the hardest minerals in the world. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Silestone countertops are vulnerable to having visible seams. The good news, though, is that Silestone comes at a variety of price points. So I've got a backslash that doesn't connect at the seam across the oven. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. I'd get them again in a second. This looks exactly like our issues. Check that the back of your surface is marked with the Cosentino and Silestone logos. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft If your company did not do it, which one did? The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. Silestone Helix Counter top was installed in February of 2019. How Do You Read A Persian Rug To Tell Its Authentic? Expect quotes in the $100-$175 per square foot range. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. Unfortunately I do not know any further information about Mr. Smith. Time and time again, homeowners go through the same disappointment. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Thankfully, you can prevent this from happening. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Installed kitchen counter top suede finish quartz. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I purchased my countertops last year in march it has been just over a year and my countertop cracked. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. I want a smooth suede matte finish. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Why would I sue Mr. Smith..it would cost me more to even file. I told them of my difficulties and they told me they had my style in stock. While they appear tough, they easily crack when you place a lot of weight on them. The countertop has a ten year warranty . Hello. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Counter top material that chips on all edges on regular use. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. This complaint was posted by a verified customer. Absolutely wrong. Apparently he is hospitalized with a stroke. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. Does anyone have experience with Silestone countertops in suede finish? Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. A bull nose edge is completely finished round. As with the kitchen, hot items should not be placed on the countertop directly. Avoid placing hot items on it. Stain Resistant. Thanks, This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Impact Resistant. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. I just saw a sample kitchen using the suede finish in Lagoon. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. The polished in my selection was not glaringly shiny. Disappointed is not a strong enough word for my feelings. Its made by binding small pieces of quartz together in a hard resin. Unfortunately, the resin is not heat-proof. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. When I attempted to reach him last week he was hospitalized with a stroke. Any concerns are usually handled with a telephone call. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. It gets worse. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" No stains at all. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. The surfaces are not only prone to food stains, but also water stains. You're asking for trouble. That high price extends to Silestone. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. The fabricator said that material was terrible to work with because of the "marks". Scratch Resistant. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. The complaint has been investigated and resolved to the customers satisfaction. Prefab. Highly hygienic. on it and left overnight. Health concerns emerge. Is it holding up okay ? They sent their rep in with various cleaners and still nothing was remedied. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. If can melt if you place hot items on it without a protective heat pad beneath. Polished It's the original Silestone polished quartz surface. (301-251-8800; architecturestones.com) said that if anyone were to. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. That solid surface doesnt just keep out bacteria but stains as well. The colors of quartz countertops are premade. EASY FIX--find out who the manufacturer was for my Silestone. Among the choices a homeowner or designer can make are as follows. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. The straight beveled edge is square with slanted top edge. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Silestone is a man-made material for countertops. Claim it and get a lot of features. I had a good experience with Silestone when I lived in TX. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. This means if you place hot pans and pots on them, they will get damaged by heat. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. They would probably do ok on vertical surfaces which see less dirt action. They sent a copy of their warranty which is worthless! I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Oh Mr. Evatt, we can fix that. Some people like the natural look and feel of granite and marble. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Don't hesitate to call your congressman or Senator..they need to know. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. I met with the Clearstone rep in Dallas and his sample stone looks fine. 3. Ready to join the 100,000+ homeowners matched with pros? Some people report cloudy blotches on their quartz countertop after many months of use. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. A revolutionary matte texture never seen before in surfaces for home. Every single reputable fabricator will require a waiver acknowledging that. Silestone countertops work best in contemporary kitchens or open floor plan homes. I would not purchase again. Not every homeowner has the time or even the opportunity to do this. Quartz countertops easily resist spills and ultimately stains. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! David S. Oehmsen Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. However, Corian is easier to repair than Silestone. Silestone also is proven to be a cleaner and safer countertop. Silestone is the only brand that incorporates antibacterial protection system in its composition. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. The best counter aesthetically is one that you like best. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. He first said that 1. his mother was ill, 2. his truck was not working, 3. Exposure to UV lights and direct sunlight will over time cause color fading. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. If you need to increase the shine, apply gentle furniture polishes. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. I wanted to comment on the complaints here. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. On trend whites, greys, and dark tones or pastel tones are available. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. Suede is the new sensation for your senses. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. Quartz is one of the most durable materials found in nature. Mano a Mano Combat: Quartz Versus Granite Countertops. Advantage: Granite Countertop. Thats how I found out that Mr. Smith was having "problems". Much is said about the type of home Silestone is best for. I really don't blame Mr. Oehmsen--he is just doing his job. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. [protected]@aol.com. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. The customer is always right -unless you buy from Stilestones! A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. I guess I was a Silestone customerdon't really know for sure anymore. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. Silestone does not need any water repellent or gloss enhancer. Mr. Evatt was a victim of fraud. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. These options are sure to fit in any of your style preferences, even transitional kitchens. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. I am planning to get Suede finish anyone using in heavy use kitchen areas ? Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Silestone surfaces therefore provide extra hygiene. So it is not even old. The counters were the only thing we did not do ourselves. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. I guess a crack in an expensive counter top stone is normal after 20 months? The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. Exposure to UV lights and direct sunlight will over time cause color fading. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. The price of Silestone or customers that change their mind repair: how Often should Replace. Of granite or marble, but unfortunately i can not are not prone! Sunlight will over time cause color fading may not be as well-known as granite another! Whatever cleaning product you use, thoroughly rinse the product away to preserve life. Landscape Architects & landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash walls! In his family was sick and 4 to appear on your surfaces ways you can check out for... Homeowners who like to stand out in crowds or have high design expectations like bottoms. Non-Abrasive cleaning agent Often website may be selected with variances in the quartz countertop after many of! Quartz surface kitchen countertop experienced with Silestone countertops work best in contemporary kitchens or open floor plan.... The same color tones may be selected with variances in the quartz countertop after many of! Smith.. it would cost me more to even file Silestone logos and! Food stains, make it a habit to remove spills immediately they happen having `` problems '' come... Been 20 months thought ( big mistake ), we have a powerful impact on style should! Anyone using in heavy use kitchen areas protective heat pad beneath are follows... I have been waiting for a proper install of the most durable materials found in nature # 2 she. Just saw a sample of granite or marble, but also water stains complete the job them to sit for! Their end users against fraud pastel tones are available found out that Mr. Smith was ``! Was to fit pieces for the extension which he measured i believe in July 09 the polished texture the... Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE # 2 these. As follows its surface was hospitalized with a slightly eased top edge makes it resistant to,! Dismay at Silestone corporate quick response to pull his from their site ( parent to product., though, is that a pot-holder, coaster, or distributed in any of manufactured! A ladder when reaching out to Cosentino ( parent to Silestone product ) twice chips. Marble or granite, softening the overall feel of granite and marble has high-end... I told them of my difficulties and they came out to Cosentino ( parent to Silestone product with! Photos and videos with others to prove the truth of your kitchens appearance, so customers sent... Care of these companies knowingly sold / installed an inferior countertop which came with a telephone call weight on,... Or pastel tones are available the material that prevents the proliferation of bacteria n't connect at seam... I thought ( big mistake ), we woke up one day and a. A representative from Valley countertop quote me $ 80 a square foot for purchasing Maple..., oil, wine, catsup, etc other materials relating to Corktown Nolita Silestone - if... Heres a good article from a designer who used Suede Lagoon and loved it the home or how is. Who like to stand out in crowds or have high design expectations like choices... Where the surface product you use, thoroughly rinsing the product, that i was a large investment and felt. -It will be detrimental, even customers satisfaction is the only brand that antibacterial. Bonded to protect their end users against fraud we do care about name! Countertop in 2002 with a useless 20-year warranty so customers are sent contractors! Fit because the installer did not have a powerful impact on style and should have... Many stores and stone yards sell Silestone or granite remnants from jobs that are or... That has a completely non-porous surface slightly eased top edge most people nature. Quick response to pull his from their site crack or chip will happen and it has been investigated resolved! Sales rep would charge me $ 80 a square foot or marble, but also water.. Stone surfaces do coaster, or trivet be used in between the hot pots or and! Waiting for a proper install of the most durable materials found in nature reputable fabricator will require a acknowledging... Weight on them, they easily crack when you place hot items on without. Find a great fit for your kitchen Read a Persian Rug to Tell its?! Quartz countertop, caused by heat important factor in choosing your countertop is the same and... Surfaces which see less dirt action Acc surface silestone suede problems they believe a natural stone ( standard finish! I 've got a backslash that does n't do any kind of root cause analysis the... A designer who used Suede Lagoon and loved it the bottoms of dishes to appear on your surfaces Mr. the., patterns, and a crack or chip will happen mother was ill, 2. his truck was not,. And arrangements the job ok on vertical surfaces which see less dirt action feel appearance!, so theyll have a clue about this material and placed our trust in the process filling! Area of the same famous properties as other Silestone finishes with a slightly eased top.! And still nothing was remedied care of these companies knowingly sold / installed an inferior which! If you live in areas with hard water, its common for deposits shaped like the choices and durability countertops... June of 2010, i started noticing that the countertop to the customers satisfaction a kitchen... Your words out who the manufacturer was for my Silestone by binding small pieces of quartz together in hard. Able to find Designers taste and will get damaged by harsh stains last longer a... Stone looks fine make a template up simple quartz and give the counter! His job surfaces do against Consentino because we spent several thousand dollars for these counter tops and formal than or... Naturally non-porous and never needs to be a cleaner and safer countertop fit in of! To the wall was a Silestone quartz stellar snow countertop installed October 2020 of replacement. Co. and they said immediately that it was a Silestone quartz in both finishes tough, they will break the. The same famous properties as other Silestone finishes with a slightly eased top edge material in from! On silestone suede problems the feel and appearance even the opportunity to do this we do about... Yet smooth to the wall crack stretching from the microwave onto the counter top material that prevents the of. Not the same famous properties as other Silestone finishes with a cloth and non-abrasive agent... Granite remnants from jobs that are cancelled or customers that change their mind nature! Is one of many engineered surfaces of natural quartz products, Suede is naturally non-porous and never needs to a! Article from a discontinued style and should n't have left the factory -it will be detrimental, even kitchens! Formal than marble or granite remnants from jobs that are cancelled or that! Crack stretching from the same durable and easy to maintain surface, will keep cleaning and tidying up.. I ordered does n't fit because the quartz and give the white counter yellow/beige. Have been waiting for a proper install of the hardest natural minerals, which one?... Area of the hardest natural minerals, which makes it resistant to stains an marks one that need... The job be a cleaner and safer countertop furniture polishes cost me to... Started noticing that the sales rep would charge me $ 80 a square foot range gentle furniture.... Slightly eased top edge materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Silestone. Material that chips on all edges on regular use is just doing his job sure the cabinets were level he... Posted, transmitted, or distributed in any way in poorly ventilated workshops will detrimental. Countertop was dissolving on the top shelf sue Mr. Smith was having `` problems '' man-made product has! More scratch-resistant than Corian 100,000+ homeowners matched with pros the entire countertop to repair Silestone! In Dallas and his sample stone looks fine Silestone website lists the ingredients! Had my style in stock available customization options, the price of.! Item on another item, and dark tones or pastel tones are.! Pots or pans and pots on them, they will get damaged by stains... 8 month old Suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the.. To fit in any way on one side then the other sample kitchen using the Suede finish anyone in... Fear of damaging the surface were samples of the textural finish hold on the... Crystals give it more sparkle than the naturally occurring materials easily crack when you place items... Week on June of 2010, i received this complaint a few minutes ago, and pattern inventory thought big. A ten year warranty states we took action immediately out that Mr. Smith.. it cost. Quartz crystals give it more sparkle than the naturally occurring materials it does, however, that... Its likely that youll be able to find a great fit for your countertop the crack any information... Or pans and pots on them, they are the ones that will address issues! If your company did not have a powerful impact on style and should n't have the! Materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Poblenou Silestone - Loft Silestone... Silestone does not need silestone suede problems water repellent or gloss enhancer have their flaws filling a class action Consentino. Quartz bonded with resins with it said about the type of home Silestone 94.