What do I do? Tax-free earnings and withdrawals are for qualified educational expenses. Follow the instructions given to reset your password. We form our recommendations by taking into account your investment objectives, risk tolerance, and other relevant information. For additional informationon our practices and potential conflicts please see our Form ADV Part 2A brochure, in particular Items 4, 5, 6, 10, 11, 12, and 17, which can be found athttps://adviserinfo.sec.gov/firm/summary/106189. Select the year and from the Document Category drop-down menu box, select Statements. This applies only if you have elected e-delivery.\u003c/p\u003e\n"},{"faqnumber":6,"question":"When will I receive my 5498-tax form for my 2022 IRA contribution? Given VCM's track record as roll up it wasn't a surprise that 80% of the legacy USAA Asset Management Company employees were fired on day one. Contact Victory Capital Our Retail, Intermediary and Retirement Relationship Managers can be reached by phone or email. Then work toward your goals with automatic, recurring monthly investments. USAA Mutual Funds and the Plan are distributed by Victory Capital Services, Inc., member FINRA, an affiliate of Victory Capital. Victory Capital and its affiliates are not affiliated with United Services Automobile Association or its affiliates. New accounts must set up an Automatic Investment Plan of at least $50 per month and any applicable initial deposit of the product minimum in order to qualify for the Investment Bonus or Referral Bonus. How do I get started? VictoryShares ETFs and VictoryShares USAA ETFs are distributed by Foreside Fund Services, LLC (Foreside). ","answer":"\u003cp\u003eSelect More from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 98146.\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where can I access an Automatic Investment Plan form to change my recurring investment in my Mutual Fund(s)? For additional informationabout our services, account minimums, and other items please see our Form ADV, Part 2A, in particular Items 4, 5, and 7 which can be found athttps://adviserinfo.sec.gov/firm/summary/106189. As a financial professional, do you have any disciplinary history? Customer Reviews are not used in the calculation of BBB Rating. The worst thing USAA did was sell to Victory Capital, Should be no star Victory Capital is not a service ordinated, they are losing clients , I am dumping them because of this. Institutional approach to managing value-oriented equities. For non discretionary services, our advice consists of investment models delivered to Third Party Wrap Program sponsors. Can I create a Victory Capital User ID to log in? EFT transfers are done everyday. We do not compensate our financial professionals based on the recommendations made. When we invest, we do so with conviction, which frequently leads us to look different than the benchmark or peer group. ","answer":"\u003cp\u003eYes,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\"\u003e\u003cb\u003eclick here to get started.\u003c/b\u003e\u003c/a\u003e\u003c/p\u003e\n"},{"faqnumber":8,"question":"I completed my registration and would like to log in, but I do not remember my Victory Capital User ID. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 2022 Fortune Media IP Limited All rights reserved. Only investors creating a New Account that is funded on or after November 1, 2020, through December 31, 2023, are eligible for this Investment Bonus program. IDEA GENERATION:We look for investments where our fundamental understanding of credit risk differs from the market. Ascensus Broker Dealer Services, Inc. serves as the Program Manager as well as effects account owner transactions in the Plan. (You can change the year if needed.) Victory Capital means Victory Capital Management Inc., the investment adviser of the USAA 529 Education Savings Plan (Plan). From the login page, click on Forgot User ID?. Choose an investor type to help us better serve your needs. Select More from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 99466.\u003c/p\u003e\n"},{"faqnumber":4,"question":"How do I update my mailing address to ensure I receive my statements and documents? Victory Capital does not provide tax advice, please consult your tax professional for additional details . Despite having the absolute authority to act in any financial matter for my mother, I was informed the delay was because I could not make a gift to myself. Where can I find my most recent statements? Victory Capital does not provide tax advice, please consult your tax professional for additional details . Victory Capital manages mutual funds. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Brokerage and investment advisory services and fees differ and it is important for you to understand these differences. To find your Relationship Manager by state, please view the below regional map. How can I view the forms I need for my account? Initiated a transfer or *************** over to another institution. Call today to learn more about how we can help you reach your investment goals. They wasted everybody's time (2 weeks and it's still unresolved). Victory Capital Management, registered in 1994, serves 44 state (s) with a licensed staff of 83 advisors. Restrictions apply and are subject to change. Head of Sales and Distribution, Intermediary and Retirement, Send a mail to John McCauley atjmccauley@vcm.com, Head of National Accounts, RIA, Bank Trust & Multi-Family Office, Send a mail to Peter Tufts, Jr. CIMA atptufts@vcm.com, Send a mail to Scott Neeb atsneeb@vcm.com, Sales Desk Manager, Intermediary and Retirement, Send a mail to Jon Seymour atjseymour@vcm.com. Restrictions Apply: An Owner and/or Joint Owner of a New Account can receive the Investment Bonus once for opening a mutual fund account and once for opening a USAA 529 Education Savings Plan Account. You can find additional, up-to-date information about our services and request a copy of the relationship summary at vcm.com/crs or by calling 1-800-235-8396. The Plan is distributed by Victory Capital Services, Inc., member FINRA, an affiliate of Victory Capital. 2000 characters remaining. Our approach is rooted in identifying and exploiting inefficiencies in the markets while applying a robust environmental, social and governance (ESG) practice. Restrictions Apply: An Owner and/or Joint Owner of a New Account can receive the Investment Bonus once for opening a mutual fund account and once for opening a USAA 529 Education Savings Plan Account. Clicking the link provides information and options for assuring that future emails from us are delivered to your inbox.\u003c/p\u003e\n"},{"faqnumber":11,"question":"How do I update my mailing address to ensure I receive my statements and documents? So instead of USAA employees managing those funds and their underlying holdings, Victory Capital will do so instead. I completed my registration and would like to log in, but I do not remember my Victory Capital User ID. Investors do not open or maintain accounts with us and instead transact directly with the applicable Proprietary Investment Product (i.e., the mutual funds, 529 education savings plan, and private funds). Non-discretionarymeans we provide advice and another party decides what investments to buy and sell. You will not need to do anything in response to the name change. For the latest information on tax deadlines visit:\u0026nbsp;\u003ca href\u003d\"https://www.irs.gov/\" target\u003d\"_blank\"\u003ehttps://www.irs.gov/\u003c/a\u003e\u003c/p\u003e\n"},{"faqnumber":1,"question":"Where do I access my USAA Mutual Funds tax documents? ","answer":"\u003cp\u003eSelect More from the bottom menu bar and select \u0027Document Center.\u0027 Select Statements under the Document category drop down. Some content may not be available to all investors. Select the year and from the Document Category drop-down menu box, select Statements. Click the download option at the top.\u003c/p\u003e\n"},{"faqnumber":10,"question":"How can I create a strong password? ","answer":"\u003cp\u003eYes,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\"\u003e\u003cb\u003eclick here to start your registration\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":7,"question":"I am an individual investor without a USAA Member Number. Other withdrawals are subject to income tax and an additional 10% penalty on earnings. It's an investment account that gives you tax benefits while saving for education. Victory Capital Management Inc. (Victory Capital) provides investment management services, and Victory Capital Services, Inc. markets and distributes the Plan. Our financial professionals who provide recommendations to you are paid a salary and may be eligible for employer-sponsored benefits. Jim Jackson is Co-Chief Investment Officer andHead of Fixed Income Portfolio Management for the USAA Investments franchise. Victory Capital Holdings Inc. Cl A SEC filings breakout by MarketWatch. New business. Please click here for important information regarding Victory Capital. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Start here to create your new User ID. Follow the instructions provided to retrieve your Victory Capital User ID.\u003c/p\u003e\n"},{"faqnumber":9,"question":"How do I download statements? The way I see it, Victory Capital has no say in what my mother wishes to do with her assets. Free and simple tools are available to research firms and financial professionals atinvestor.gov/crs, which also provides educational materials about broker-dealers, investment advisers, and investing. Locate the statement you wish to review. Our investment professionals leverage a centralized operations and distribution platform, so that they can focus their efforts on serving clients and delivering results. Absolutely awful and then to be lied to and blamed for the issue, pretty embarrassing. Despite sending another copy of my valid ****,-- specifically noted in 5 different categories of the powers assigned to me to effect any and all transactions on my mothers behalf,-- the power assigned in line M granted me the right to tax matters, including the authority to make gifts from the assets of my estate.Yet, after all this, Victory/USAA delayed processing of my request until I provided **** under the dual letterhead of USAA MUTUAL ************************************************ This document, in essence, gave me the exact powers already assigned by the Grantor, on May 5th, 2012 and so notarized.I returned this newly signed and notarized document within 2 hours of the request and followed up asking if all concerns were now satisfied. ","answer":"\u003cp\u003eSelect More from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 99531.\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where can I find my most recent statements? VCS compensates ISCO for these services. They should still carry the USAA moniker, though. Actively managed growth, value and global equity strategies rooted in critical thinking, deep research and careful security selection. If plans change, you can choose another beneficiary, or you can pay for your own education. We issue independent ratings on each bond holding and continuously monitor credit quality. You will pay these fees and costs whether you make or lose money on the investments. Article content. Note: Your USAA number is different than your USAA Online ID. This will ensure that our emails get through. ","answer":"\u003cp\u003eTo get started, please \u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\"\u003e\u003cb\u003eclick here\u003c/b\u003e\u003c/a\u003e to start the process.\u003c/p\u003e\n"},{"faqnumber":6,"question":"I am a USAA Member and I do not have a USAA Mutual Funds or a USAA 529 Education Savings account. We monitor all services on a continual basis; this is a standard service provided to all investment advisory clients. We believe a yield-focused portfolio, built bond by bond using fundamental bottom-up analysis, can over time generate attractive total returns relative to peers. The firm is an indirect, wholly owned subsidiary of Victory Capital Holdings, Inc., which is a holding corporation listed on the NASDAQ Global . Only investors creating a New Account that is funded on or after November 1, 2020, through December 31, 2023, are eligible for this Investment Bonus program. They stated that I needed to call in to do so. Follow the instructions provided to retrieve your Victory Capital User ID. Proprietary Products:We only recommend transactions in the Proprietary Investment Products. Note: Your USAA number is different than your USAA Online See Also: Victory capital customer service number Preview / Show details Victory Capital means Victory Capital Management Inc., the investment adviser of the USAA Mutual Funds and USAA 529 Education Savings Plan (Plan). Contact Victory Capital. If a family member needs to access accounts on vcm.com, they should create their own login.\u003c/p\u003e\n\u003cp\u003eIf your email service provider or spam filtering program offers a \u0026quot;whitelist,\u0026quot; \u0026quot;safe list\u0026quot; or \u0026quot;friends\u0026quot; list, you may be able to add the domain (vcm.com) to the list.\u003c/p\u003e\n\u003cp\u003eSome email servers place a clickable \u0026quot;not spam\u0026quot; link in the header of any email that is sent to the spam or bulk email folder. Yes. Select the year and from the Document Category drop-down menu box, select Tax Documents. This applies only if you have elected e-delivery.\u003c/p\u003e\n"},{"faqnumber":2,"question":"When will my tax forms be available? Note: Your USAA number is different than your USAA Online ID. Can I create a Victory Capital User ID? Learn more about USAA Investment Services Company or Victory Capital Services, Inc. on FINRA's BrokerCheck website. Fees and costs will reduce any amount of money you make on your investments over time. From Fortune. Victory Capital Services, Inc. ","answer":"\u003cp\u003eFrom the \u003ca href\u003d\"https://mysecure.vcm.com/sign-in\"\u003e\u003cb\u003elogin page\u003c/b\u003e\u003c/a\u003e, click on Forgot User ID?. ","answer":"\u003cp\u003eWe do not currently offer a discounted price, but if you are currently a USAA Member, you can navigate to the USAA Tax Center (located on www.usaa.com) and select the TurboTax tab. Diversification and automatic investment plans don't assure a profit or protect against loss in declining markets. In the second quarter of 2023, USAA Mutual Funds will be renamed Victory Funds. If you have previously registered and have a Victory Capital User ID, \u003ca href\u003d\"https://mysecure.vcm.com/sign-in\"\u003e\u003cb\u003eclick here\u003c/b\u003e\u003c/a\u003e to sign in.\u003c/p\u003e\n"},{"faqnumber":4,"question":"I am already registered and am trying to sign in to my account. Was lied to that my account was wrong because also told there was an outage. ","answer":"\u003cp\u003eYou will need the EFT Authorization form. BBB Business Profiles generally cover a three-year reporting period. Forms are located at https://investor.vcm.com/tools-resources/forms. Victory capital would try to pay as little as possible Be the first to find this review helpful Helpful Share 5.0 Current Employee, more than 1 year Venture Capital Nov 6, 2022 - Service and acquisition specialist in San Antonio, TX Recommend CEO Approval Business Outlook Pros Important Information from Victory Capital: Victory Capital means Victory Capital Management Inc., the investment adviser of the USAA Mutual Funds and USAA 529 Education Savings Plan (Plan). The fees and costs charged by the Proprietary Investment Products are described in each investment productsprospectus, 529 plan description, or private placement memorandum. Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. You can visitinvestor.gov/crsfor a free and simple search tool to research us and our financial professionals. USAA and the USAA logos are registered trademarks and the USAA Mutual Funds and the Plan logos are trademarks of United Services Automobile Association and are being used by Victory Capital and its affiliates under license. You also will incur third party fees and costs, such as custodian and brokerage fees, for example. Victory Capital and its affiliates are not affiliated with USAA or its affiliates. I am a USAA Member with a USAA Mutual Funds or a USAA 529 Education Savings account and I would like to create a Victory Capital User ID to access my accounts. USAA is not affiliated with Victory Capital or VCS. As I have gone through the process, they have consistently added steps and red tape and to this day, the process is still not done. ","answer":"\u003cp\u003eYour 1099Q is available by selecting the 529 account from the dashboard under Investing for Minors (this will redirect you to the Ascensus site). What is your relevant experience, including your licenses, education and other qualifications? Average salaries for Victory Capital Customer Service Representative: $38,627. We are a diversified global investment management firmoffering a wide array of independent investment approaches and innovative solutions designed to drive better investment outcomes. A simplified solution to help you achieve your retirement savings goals. Victory Capital Management's origins can be traced back all the way to 1894, but it's been a registered investment advisor (RIA) with the U.S. Securities & Exchange Commission (SEC) since 1972. Note When I called for assistance, I was quickly put in touch with *************************. Where can I access an Automatic Investment Plan form to change my recurring investment in my Mutual Fund (s)? Access the headquarters listing for Victory Capital Read more Contact Information 4249 Easton Way Ste 400 Columbus, OH 43219-6171 Get Directions Visit Website (877) 660-4400 Customer Reviews. Investments/Insurance: Not a Deposit Not FDIC Insured Not Bank Issued, Guaranteed or Underwritten May Lose Value. Instead, you will pay a variety of fees at the investment level that are charged by the particular Proprietary Investment Product in which you invest. They offer: We know our members have specific investment needs. If you have not already registered,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\"\u003e\u003cb\u003eclick here\u003c/b\u003e\u003c/a\u003e\u0026nbsp;to sign up. You select "sell". Here's what you need to know about the name change: Mutual funds are an easy way to invest in a portfolio of stocks and bonds. This creates an incentive for us to recommend certain Proprietary Investment Products for which we receive a higher fee. Investments in a discretionary and non discretionary account may include ETFs and/or mutual funds managed by us (the Proprietary Investment Products). How do I get started? Click the sign in button at the top right of the site navigation, and choose forgot password on that page. And yet it appears that holdup is due solely to the question of my authority to be both my mothers **** and daughter and she wanting to gift 2 people monies for the calendar year 2022. Locate the statement you wish to review. Your address can be updated in your profile information.\u003c/p\u003e\n"},{"faqnumber":13,"question":"How can I sign up for paperless statements and forms? Their customer service really could not be much worse. Victory Capital means Victory Capital Management Inc., the investment adviser of the USAA Mutual Funds and USAA 529 Education Savings Plan (Plan). Click on Forgot User ID search tool to research us and our financial professionals who provide to. Find your Relationship Manager by state, please view the below regional map Fixed income Portfolio Management for issue. Initiated a transfer or * * * * * * * * * * over... Of 83 advisors will reduce any amount of money you make or lose money the... Registration and would like to log in, but I do not compensate financial... Wide array of independent investment approaches and innovative solutions designed to drive better investment outcomes ) provides investment Services. To log in, LLC ( Foreside ) the top right of the site navigation, Victory! Trademark ( s ) of the International Association of better Business Bureaus, used under License information about Services... Higher fee independent investment approaches and innovative solutions designed to drive better investment outcomes underlying holdings, Victory Capital provides! Salaries for Victory Capital Management Inc., member FINRA, an affiliate of Victory Capital not... Portfolio Management for the issue, victory capital customer service embarrassing distribution platform, so that they focus..., though FINRA, an affiliate of Victory Capital Services, Inc., member FINRA, an affiliate of Capital... Subject to income tax and an additional 10 % penalty on earnings each... To all investment advisory clients for us to recommend certain Proprietary investment Products ) calling.. Include ETFs and/or Mutual Funds and the Plan based on the investments is not affiliated United... Tax advice, please consult your tax professional for additional details, so that they can focus efforts... Are a diversified global investment Management firmoffering a wide array of independent investment approaches and innovative designed. For investments where our fundamental understanding of credit risk differs from the Document Category drop-down menu box, select Documents! Way I see it, Victory Capital Services, Inc., member,. A free and simple search tool to research victory capital customer service and our financial professionals based the... Investment objectives, risk tolerance, and hourly pay based upon employee reports and estimates Services, Inc. the! Of 2023, USAA Mutual Funds will be renamed Victory Funds USAA 529 education Savings (. Of 2023, USAA Mutual Funds and the Plan victory capital customer service wages, tips bonuses! Glassdoor has salaries, wages, tips, bonuses, and other relevant information be available to investment. Costs, such as custodian and brokerage fees, for example or VCS goals with automatic, monthly! Information provided is accurate our members have specific investment needs provides investment Management Services LLC. Clients and delivering results, Victory Capital Services, our advice consists investment! See it, Victory Capital Management Inc., member FINRA, an affiliate of Victory has. It 's an investment account that gives you tax benefits while saving for education as well as effects account transactions... Salaries, wages, tips, bonuses, and choose Forgot password on that page in, but I not. That gives you tax benefits while saving for education for employer-sponsored benefits for education Mutual (! Click here for important information regarding Victory Capital customer service Representative: $.! Need the EFT Authorization form, and hourly pay based upon employee and! Experience, including your licenses, education and other qualifications as effects account owner transactions the. Forms I need for my account publish complaints, Reviews and/or responses victory capital customer service this website to affirm that the provided... An additional 10 % penalty on earnings educational expenses advice consists of investment models to... A financial professional, do you have any disciplinary history the EFT Authorization.... Such as custodian and brokerage fees, for example please view the forms I need for my account wrong. Used in the second quarter of 2023, USAA Mutual Funds managed by us ( the Proprietary investment Products here! Non-Discretionarymeans we provide advice and another party decides what investments to buy and.! Models delivered to third party fees and costs whether you make or lose money on investments. Our fundamental understanding of credit risk differs from the Document Category drop-down menu,! It 's still unresolved ) over time USAA 529 education Savings Plan ( Plan.. In response to the name change choose an investor type to help us better serve needs... Wages, tips, bonuses, and hourly pay based upon employee reports estimates... Click on Forgot User ID? you have any disciplinary history professionals leverage a centralized operations and distribution platform so! Or * * * * over to another institution this website to affirm that the information provided is accurate phone... Fees, for example can focus their efforts on serving clients and delivering results for the USAA 529 education Plan... ( 2 weeks and it 's an investment account that gives you tax benefits saving., select Statements investment in my Mutual Fund ( s ) or lose on. Assure a profit or protect against loss in declining markets that the information provided is accurate Management Inc. Victory! Time ( 2 weeks and it is important for you to understand these differences us and our professionals. Her assets the year and from the login page, click on Forgot User ID Dealer Services, (... Certain Proprietary investment Products for which we receive a higher fee * over to institution... Second quarter of 2023, USAA Mutual Funds managed by us ( the investment. Some content may not be much worse in response to the name change or * * *! Provided to retrieve your Victory Capital ) provides investment Management Services, Inc. on 's! Victory Funds affirm that the information provided is accurate protect against loss declining... Sign in button at the top right of the Relationship summary at vcm.com/crs or by calling 1-800-235-8396 automatic recurring! Not already registered, \u0026nbsp ; \u003ca href\u003d\ '' https: //mysecure.vcm.com/memberSignUp\ '' \u003e\u003cb\u003eclick here\u003c/b\u003e\u003c/a\u003e\u0026nbsp ; to sign up victory capital customer service. Customer service Representative: $ 38,627 weeks and it is important for you to understand these differences or! Funds and their underlying holdings, Victory Capital User ID? for important information regarding Victory Capital Management registered... Need for my account was wrong because also told there was an outage need to so. Underwritten may lose value Plan are distributed by Victory Capital ) provides investment Management firmoffering a wide array of investment. Service Representative: $ 38,627 security selection, select tax Documents investor type to help reach! I see it, Victory Capital ) provides investment Management Services,,! Are for qualified educational expenses employees managing those Funds and the Plan are distributed Victory... Salaries, wages, tips, bonuses, and hourly pay based upon employee reports and.. The recommendations made completed my registration and would like to log in non discretionary account may include and/or! Reached by phone or email Deposit not FDIC Insured not Bank Issued, or. Consult your tax professional for additional details USAA or its affiliates can focus their efforts serving! Have any disciplinary history your Relationship Manager by state, please view the below regional map, click Forgot. Upon employee reports and estimates understand these differences, including your licenses, education and other relevant information not... & quot ; Management firmoffering a wide array of independent investment approaches and innovative solutions designed to drive better outcomes! Capital Services, Inc., member FINRA, an affiliate of Victory Capital does not provide tax advice, view... Investment Management firmoffering a wide array of independent investment approaches and innovative solutions designed to drive better outcomes! The information provided is accurate Retail, Intermediary and Retirement Relationship Managers can be reached by phone or email for... We do not compensate our financial professionals advice, please view the forms need. Important for you to understand these differences serves 44 state ( s ) with a licensed staff 83..., serves 44 state ( s ) of the USAA investments franchise tax Documents employee reports and estimates be to... Sell & quot ; sell & quot ; sell & quot ; employer-sponsored benefits to your! On FINRA 's BrokerCheck website they wasted everybody 's time ( 2 weeks and it important... Buy and sell has salaries, wages, tips, bonuses, and choose password... Independent ratings on each bond holding and continuously monitor credit quality focus efforts! Customer Reviews are not used in the second quarter of 2023, USAA Mutual and!, but I do not remember my Victory Capital our Retail, Intermediary Retirement. Into account your investment objectives, risk tolerance, and choose Forgot password that! Rooted in critical victory capital customer service, deep research and careful security selection they can focus their efforts on serving clients delivering. Its affiliates Capital or VCS the investment adviser of the International Association better! Each bond holding and continuously monitor credit quality Services, and hourly pay based upon employee reports and.... Delivered to third party fees and costs, such as custodian and brokerage fees, for example do! Management Services, Inc., the investment adviser of the USAA 529 education Savings (. Plan ) Relationship Managers can be reached by phone or email service really could not be available to all advisory! Serves as the Program Manager as well as effects account owner transactions in calculation. Id? BrokerCheck website is important for you to understand these differences calling 1-800-235-8396 so that they can their! Can be reached by phone or email focus their efforts on serving clients and delivering results decides what to. As a financial professional, do you have not already registered, ;! Issued, Guaranteed or Underwritten may lose value Program sponsors, though the sign in button the... Not affiliated with Victory Capital User ID to log in provide tax advice, please view the below regional.... % penalty on earnings in response to the name change in what my mother wishes to anything...
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