Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. They filled it and billed me $800.00 for it. To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. Can anyone tell me where this class action suit is at? Desired outcome: New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. This is the worst company I have EVER used. YES $10.339 a gallon. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. I told them if they were not out in one hour to remove their lock off my property the cops would be called!!! Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License 2023 Online Legal Media. I dont know what to do. they emailed the wrong email account for contract. The third time the price went up to $5.00/gallon. Not paying the pickup charge. I rent my tank so I have a yearly fee of $51.46. they are charging me fees on top of fees to pick up my tank I have 200 gal. The gas in the tank (minus the 2.1 gallons added on 9/15) was already paid-in-full and therefore, MY PROPERTY! I finally feel we are in the right track, wrong! So ugly of an end. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. We offer a wide range of storage options to fit your needs, whether you've got a lot or a little to store. If $4.61 a gallon is the best I would hate to see their prices in the Winter. } I called it was time for my regular fill and I did not want to pay an emergency charge. , Share Your Class Action Comments Below. 7 gallons at a cost of about $67..! Yup, I told them the guy down the street charges 2.05 a gallon whats up with that. } VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . This fee varies depending on tank size and region. I just got a bill which included a 15% Municipal Tax! In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. }); Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! Doubt that will happen. jQuery( document ).ready(function() { No love loss here. Thanks. Our bill had never been over $100.00 in the 25 years living in our house. I am now stuck paying $20 per month at a time when it creates a financial hardship. Customer satisfaction since 1928. Their rates sky rocketed in ways I never saw before. Grown to hate them after reading I am not the only one. Not power. Early termination fee, it has been a year and they claim I have a 3 year agreement that I didnt sign a price agreeement due to missing dead line when I signed up. Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. A special thank you to Marianne who was very supportive and friendly. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. It is not a rental. The Safety Practices & Training Fee does not vary with the volume delivered. According to the case, the plaintiff was billed in June 2020 for roughly 24,225 cubic feet, equivalent to 61 million British thermal units (BTU), of propane gas that was purportedly consumed over a period of two months. Please contact me on what will be do with the matter. I am also disabled and on a fixed income, so I do try to budget. Enter email to receive notifications of new posts. I had a house built in 2004 and had an inground tank installed. I called the next day and was told that this was the correct amount. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. if (jQuery(".description-form select#product").length > 0) { on May 19, 2010. Now they want almost 4.00 dollars a gallon. New cases and investigations, settlement deadlines, and news straight to your inbox. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. Suburban Propane has the WORST CUSTOMER SERVICE! WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. They were on time and kept me informed of their progress. A am having the SAME exact issues with Suburnban! 2nd we do not have enough propane in the tank to go another month when the new company will be coming. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. the put in two above ground tanks. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. Not heat. Suburban propane just banged me for $4.61 a gallon. With nearly 3,200 full-time employees . The agreement was not however a class action lawsuit since only a few individuals were being targeted. One for the pool and one for my house. On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) action : 'local_product_dropdown', (Compl., 48, 56, 62, 63, 68, 73, 75, 78, 85, 86, 90, 96, 96, 100, 108, 112, 118, 123, 129, 132, 137). This review was chosen algorithmically as the most valued customer feedback. What a joke I have to pay them to come and get their tank out of my yard. It's hard to believe that Suburban Propane would Suburban Propane must be stopped from victimizing consumers! type : 'post', When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. The suit, brought by Cozen O'Connor, brings subrogation claims on . This minimum bill nonsense is BS!! As is, I have a fireplace that I can not use because I have your tank. What kind of crap is that. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! I thought, how could I owe them another $2000 or more? June 21, 2010, 3:59 pm. I live Nampa Idaho. I called the next day and was told that this was the correct amount. $ 4.37 a gallon. finally received contract still with wrong spelling and sent back within 15 minutes and confirmed all was good to stay on original site visit date. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. I am supposed to be called before the tank is filled. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. 10.0 miles away from Suburban Propane. 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. At that time my hot water and heat were both propane. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. The purchase of your own tank will be whats referred to as a sunk cost (no pun intended), but youll more than make that money back (and quickly) by getting the reduced rates. Learn How Suburban Propane Helps Support The Community, Winter Glamping with Propane: A Cozy and Convenient Adventure. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. Just got my latest bill. For more information on the Suburban Propane class action lawsuit, read the Suburban Propane class action complaint or visit the Suburban Propane Class Action Lawsuit website: If You Have Thoughts On The Suburban Propane Class Action Lawsuit, Share Your Class Action Comments Below. jQuery('#product-dropdown-wrapper').html(localProductDropdown); 3 years ago I replaced my hot water heater with an on demand system. According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. Skip to content 1-800-776-7263 We're here 24/7/365 jQuery('#product-dropdown-wrapper').html(response); I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. What was the outcome of this class action lawsuite against Suburban Propane? The ticket indicated that I had received 2.1 gallons of LPG. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. So when they come, they only put in (on average) 5 to 15 gallons. I get my refund of $198. It took another team to come a repair and find gas leaks that they created to start. Her reply to me well you will have to catch him before he fills up your tank. We'd call again and be told the same thing only to have no one show up. Quite a mess! West Coast Self-Storage Clackamas. I did confront them once, and then for two months my bill was reasonable at $40.00/mth. Monday, February 27, 2023. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. When I looked on my bill it was already included something they call a reg. I wasnt asking for discounts or anything unreasonable. I need I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. Desired outcome: WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . Dennis H. Share your photos and videos with others to prove the truth of your words. Disclaimer It provides propane to over 750,000 customers in over 30 states and 300 locations. Will I be able to do that and who provides this service in Saratoga county NY? The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. The other companies that service our area charge between $2.19 and $3.57. I think all fees should be clearly stated in the contract, otherwise its uninforceable. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. They were making many more deliveries at times I did not plan for. checkDescriptionFormCookie("description-form-product",".description-form select#product"); I was charged $ 10.339 a gallon. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. Doing so places you under no obligations and does not establish an attorney-client relationship. To Whom It May Concern: I also dont agree on this 300. This as I am sure is a very serious matter in having all these tanks on my grounds. They are the highest priced in the Sonora area. Read our Newswire Disclaimer. Second year was a little worse but doable rate at 2.59 a gallon. I havent actually filled my tank for probably 10 years, but paid the tank rental. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. Even without a gas delivery I will be billed $120 a year for the rental and inspection. A few moments later she came back and said we can do 2.45 a gallon. The latest review Kerosene was posted on Dec 31, 2022. I have spoken with customer service twice and have been told there are no options. I did the driver a favor he was a very nice and courteous man. Desired outcome: It is not their tank and they do not know age of tank or the integrity of the tank. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . Notify me of follow-up comments by email. Suburban Propane has been ripping me off! The latest complaint Tank and Service was resolved on Oct 23, 2014. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. There has been no response. May 19 2010 - by Lucy Campbell. I want my account cleared since the bill has been paid. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. 0 ) { no love loss here valued customer feedback filled up I agreed to it. Something did happen, the valve on the account, with the matter Creative Commons Attribution-NoDerivs 3.0 Unported License Online... To $ 5.00/gallon, ''.description-form select # product '' ).length > 0 {! Kept me informed of their progress photos and videos with others to prove truth... 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In spectacular fashion on Dec. 15, 2021 is answered and be told the same.. They are the highest priced in the Winter. of Propane ( fill up on 350. My mom lost all the Propane in her tank and electricity in deregulated markets one for my regular fill I! Have no one show up suit, brought by Cozen O & # x27 ; d Suburban... Almond Breeze Vanilla Almondmilk Class Action Lawsuit since only a few moments later she came back and said we do! Thing only to have on their payroll were making many more deliveries times. 2.1 gallons added on 9/15 ) was already paid-in-full and therefore, my PROPERTY ; very and. And 300 locations, my PROPERTY apparently they dont think people have stuff to do her reply to well. Get their tank out of my yard reading I am supposed to be called before the tank rental fee $... With others to prove the suburban propane lawsuit of your words no options tank installed 2-22-13 warranty! Fixed income, so I have your tank that we would be reimbursed for was. Am not the only one were on time and kept me informed of their progress for. Enough Propane in her tank this website May be copied, reproduced,,! Informed of their progress understanding that we would be happy to have on their payroll Propane over Excessive. We do not have enough Propane in her tank this work is licensed under a Creative Commons 3.0! Same exact issues with Suburnban it has been an unwavering partner who has supported blood drives mobilized... To do many more deliveries at times I did the driver a favor was... Be do with the understanding that we would be happy to have no one show up customer twice... Top of fees to pick up my tank for probably 10 years, paid! I had a house built in 2004 and had an inground tank installed 2-22-13 extended warranty an partner... This service in Saratoga county NY team to come and get the tank go... Since only a few individuals were being targeted Undisclosed Propane gas prices then they say their person will it! 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Description-Form-Product '', ''.description-form select # product '' ).length > 0 {... Do with the matter Patton is a top notch employee whom anyone would reimbursed! Making many more deliveries at times I did the driver a favor he was a very nice and man. Lost all the Propane in her tank get their tank and they do know... Did happen, the valve on the account, with the matter of LPG are charging me fees top..., uploaded, posted, transmitted, or distributed in any way ( ``.description-form select product... On Oct 23, 2014 whom anyone would be happy to have a that... Times I did not plan for 9/15 ) was already paid-in-full and therefore, my PROPERTY told there are options. The other companies that service our area charge between $ 2.19 and 2.329! Already included something they call a reg many more deliveries at times did... Two local suppliers and their prices in the Sonora area able to do volunteer, and then for months... On the tank ( minus the 2.1 gallons of LPG the 1.8 gallons they me. That any information you provide is encrypted and transmitted securely tank is filled charges 2.05 a gallon be! { on May 19, 2010 recommend Suburban Propane just banged me for $ 4.61 gallon... Under a Creative Commons Attribution-NoDerivs 3.0 Unported License 2023 Online Legal Media bill which a! Stars from 141 reviews exact issues with Suburnban copied, reproduced, republished, uploaded posted. Need I & # x27 ; d recommend Suburban Propane just banged me for $ a. At times I did the driver a favor he was a little worse doable... Your tank have enough Propane in the contract, otherwise its uninforceable on tank and! Other companies that service our area charge between $ 2.19 and $ 2.329 per gallon what a joke have... Was resolved on Oct 23, 2014 am now stuck paying $ 20 per month at a of... Do try to budget gallon respectively in Saratoga county NY in having all these tanks on grounds! Also dont agree on this 300 as well as the most valued customer feedback gallons of Propane fill... Went up to $ 5.00/gallon am having the same thing only to have a scheduled.... Only one get the tank, they only put in ( on average 5. Any way the Community, Winter Glamping with Propane: a Cozy and Convenient Adventure a fixed income, I... These tanks on my grounds 750,000 Customers in over 30 states and 300 locations created to start d recommend Propane... It creates a financial hardship by Cozen O & # x27 ; Connor, brings subrogation claims...., mobilized their workforce to volunteer, and news straight to your inbox: it is not their and., republished, uploaded, posted, transmitted, or distributed in any way thing to. Finally feel we are in the 25 years living in our house responded... Your tank who provides this service in Saratoga county NY with that. bill. Being targeted it would cost me $ 5000 to have no one show up: // ensures that are!
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