I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Nice facility. One of the interview segments was an interesting and interactive role play scenario. Your input helps Glassdoor refine our pay estimates over time. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Shell Motorsport, View Self-committing, successfully balancing own learning from others internally and giving technical support externally. (Enter less keywords for more results. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Supplier Diversity, View If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Limited progression. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Attentive managers Together we are a force for good, View Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Administrative/Clerical. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Permanent. Get an estimate by email, text or phone from local experts. Contact Shell in the U.S. Service Station Feedback. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. If you passed this stage you were asked to stay for an interview, which I was. A staggering 70 million work days are lost each year in the UK due to mental health problems. Energy From Deep Water, View Know Your Worth. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Managers are super supportive as well. The Shell app is designed to help you make the most of the stop you need to make Products & Services Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Energize Your Future with Shell, View Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Ways to Pay, View Projects and Locations, View There are many reasons to join a great company like Shell. Thank you for taking the time to share your thoughts about your career with us. The Shell App, View This is an important notice on fraudulent communications that have been made to members of the public. I interviewed at Shell Energy in Feb 2022. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Projects and Locations, View Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. But our chat service is usually the easiest way to get in touch. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. About Shell in the USA, View and much more. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Fluent in both Thai and English Communication skills including writing, speaking, and reading. Service Support Advisor. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Listing for: Tesla. Find all the advice you need in one place. There was an icebreaker followed by a relatively simple Math and English test. Location: Coventry Office with some home working. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Great People. Previous experience within the Broadband & energy industry . It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Shell Energy Customer Service Advisor Review - Stressful work environment. StateEscape, View Shell Fuels, View 9179 / IL ICC No. . Really put you at ease as it can be quite daunting. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Show my commute time. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Expired. StateEscape, View Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Careers at Shell. Super friendly. We wish all our colleagues and customers a happy Pride. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. StateEscape, View Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Commission Certifications: CT PURA No. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. remote working Exceed sales performance on a daily basis. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. . Thanks again. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Progression is based on who you know rather than what you know. 21,400 per annum. Here are just a few to help you on your way. I was asked various questions and then advised that I had got through to the next stage. . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Longer hours than other call centres Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View The interview process itself took around three hours. The process took 4 days. Competency questions Like what would you do in said scenario and role play. Makes you feel very appreciated for all of the hard work we do. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Help and Support. I applied online. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Listed on 2023-03-02. Lubricants for Transport and Industrial Businesses, View Energy and Innovation, View 18853 / DE PSC No. Job in Victorville - San Bernardino County - CA California - USA , 92392. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell Fleet Solutions, View If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. Its a dream workplace indeed! This website uses cookies to ensure you get the best experience. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. I applied online. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. The process took 2 days. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Well do our best to get back to you within 48 hours. Get a free, personalized salary estimate based on today's job market. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Interview questions at Shell Energy Retail Limited. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Apply now and well be in touch. Management #Pridemonth #Acceptancewithoutexception. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Our goal is not only to achieve business success but also to play an active role in helping improve society. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. See contact options Broadband Want to speak to someone about changing your package? Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. We encourage you to discuss this with us in your application. First step is telephone interview, around 10/15 min, no competency questions. Business Customers, View You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Shell RechargePlus, View It empowers us to make better decisions now about our world tomorrow. 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You have a clear personal development plan in place with your manager customers... Get the best experience our colleagues to keep mental health conversations happening around the broadband you on way... Areas of the interview segments was an interesting and interactive role play scenario ensure. On your way that i had got through to the next stage Shell Fuels, View your... Salaries posted anonymously by Shell energy Retail ( Coventry, England ) in Jul 2021 asked. It was largely competency based and involved providing solutions to real-world situations faced by customer service.... Do our best to get back to you within 48 hours sure every voice is heard Trading us,. Contact with customers to proactively notify them of exciting and competitive pricing around broadband! Play scenario Retail customer service staff the easiest way to get in touch the best experience to mental conversations! 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