EX1 9JG, Premier Park Limited registered in England and Wales (No. Parking Enforcement Copyright Gemini Parking Solutions London Ltd | All Rights Reserved | Privacy Policy |Sitemap | Anti Slavery Policy, Company No. About us; . 08:00-20:00 Monday to Friday, closed on weekends and bank holidays (TfL call charges) Transport for London Please ensure you reference your Parking Charge Notice (PCN) number on the back of the cheque/PO. If a complaint is received that is considered to be or includes an appeal against the validity of a PCN or NPC, we will treat it as an appeal and advise the customer of this, unless we are informed that the customer does not wish it to be so handled. With the number of electric vehicle (EV) charging bays in the UK growing a whopping 55% last year, the need for effective enforcement is increasingly prevalent. Your name (required) Your telphone number Your email address so that we can get back to you (required) Your enquiry (required, max: 500 characters) 0208 444 2040. therefore please use the direct contact routes as provided via your PCN or Permit documentation. You usually have 28 days to pay. We understand that the misuse of EV bays reduces access for those needing to charge their car, which limits the uptake of electric, environmentally friendly vehicles. Alternatively please call 0333 023 0121. The policy is designed to deal with concerns raised in relation to parking enforcement only; complaints that do not relate to matters pertaining to the BPAs Approved Operator Code of Practice or Parking (Code of Practice) Act 2019 are not covered under the scope of the policy. SolutionLabs Ltd t/a PCN Parking Solutions First Floor Regent House Hove Street Hove BN3 2DW . Complaints will be recorded on a complaints register and kept on file for 36 months and these will be available on request to authorised bodies. Registered Office: 40 Eaton Avenue, Buckshaw Village, Chorley, Lancashire, PR7 7NA. Gemini receive, evaluate, make, and record its decisions on complaints in a nondiscriminatory manner, in accordance with the requirements of the Accredited Parking Association. You have rejected additional cookies. It is important that you provide ALL of the grounds that you wish to rely upon and ALL of the evidence that supports your case. Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for our clients and the millions of people who count on them. The letter has Parking Charge Notice to registered keeper from SolutionsLabs. For all new business enquiries please CLICK HERE. Before you start. Pay Parking Charge. With effective enforcement, we can ensure car parking spaces are available for those who need them. Credit and Debit card payments can be made by calling our 24 hour telephone line: 01302 513232. The collection procedure will be processed in line with the Administration of Justice Act 1970. 2018 | Registered Office: Layton House, 3-5 Westcliffe Drive, Layton Square, Blackpool, Lancashire FY3 7BJ | Company Registration No. The acknowledgement will be sent to the name and address, or email address provided. The appeal decisions are binding on the Operators under the terms of their AOS membership. If you account moves into recovery, our team of collection agents are available to maximise return and contact motorists to help with payments or problems. A PCN can be up to 70 outside London, and up to 130 in London. I give consent for TPS to contact me via the following methods: Copyright Total Parking Solutions Ltd 2023, Total Parking Solutions Ltd It is perhaps important to digress slightly here and say that Smart Parking Ltd acted illegally in calling the ticket a PCN. Well send you a link to a feedback form. A complaint must be made in writing via email or post: Postal Address: UK Customer Complaints Team. For non-urgent queries you can use our online contact form. A VALID CREDIT OR DEBIT CARD. Site managers can also update our whitelist directly, so your operators always have the most up-to-date information about a vehicle from a single source. You usually have 28 days to pay. Challenge a PCN or view evidence. +. Parking Charge Number Vehicle Registration Contact Us BaySentry Solutions 3rd Floor, The Cube, 123 Albion Street Leeds, LS2 8ER enquiries@baysentry.co.uk BaySentry Solutions 2023 . Fax: 0845 862 1035. Company registration number: 7185725. BN13 3EU. Youll only get penalty points on your licence for certain types of parking FPN, for example for leaving a vehicle in a dangerous position. Alternatively, you can find more information in our, Automatic Number Plate Recognition (ANPR) Parking Systems. We hope to have completed the change over very soon. For more information, please contact us as sales@pcnparking.solutions Our brands If you would like to discuss how PCN Parking Solutions from SolutionLabs can help your business, please call: 01273 789 320 or email: sales@pcnparking.solutions Perfectly tailored for your business, easy to understand and fair on your visitors, Gemini Parking Solutions offers industry leading services to companies in a range of sectors. We also use cookies set by other sites to help us deliver content from their services. Contact. Kettering Your appeal letter is then submitted to the Private Parking Solutions. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website). Contact us. If you lose your ticket, contact the ticket issuer to find out how to pay. Exeter The system will take an image of every vehicle entering/exiting the car park. Our definition of a complaint is something about the quality of the service provided by an organisation, its processes and/or the behaviour of its staff. A full response to your complaint will be issued within 28 days unless exceptional circumstances have been identified. We adhere to the BPA CODE of Practice in having access to this information. If you wish to appeal you can do so online at www.paymypcn.net or by email appeals@paymypcn.net or you should write to PCN Parking Solutions, PO Box 5419, Hove. Premier Parking Solutions offer a range of parking enforcement services, such as the use of Automatic Number Plate Recognition and random uniformed patrols. Contact; Appeal PCN; Pay Now; The Compassionate Choice. If you wish to appeal a PCN please visit the appeals page. You can pay an FPN online. SolutionLabs is a link provider for the Driver and Vehicle Licensing Agency (DVLA), Any of pocket costs are chargeable, such as DVLA enquiries, For more information, please contact us as sales@pcnparking.solutions, If you would like to discuss how PCN Parking Solutions from SolutionLabs can help your business, please call: 01273 789 320 or email: sales@pcnparking.solutions, Copyright SolutionLabs Ltd 2014 | All Rights Reserved, PCN Parking Solutions is the trading name of SolutionLabs Ltd The Adjudicators are all independent, practicing solicitors or barristers. Enter Penalty Charge Notice (PCN) number and vehicle registration. 1. Contact us about a PCN or machine issue telephone: 0800 145 5171. Enterprise Parking Solutions Ltd. Getting set up with enforcement can be costly and time-consuming: ParkMaven are . Help us make sure we're achieving our aims and tell us what you think. Challenge a PCN. Our complaints policy is an opportunity for customers to tell us when we might have fallen short of expectation, and how we can put things right. If you have been issued with a Parking Charge Notice (PCN) and would like to raise a dispute, you can submit an appeal via our Appeals Portal on the Gemini Website or you can send your appeal via post toGemini Parking Solutions London Ltd, PO Box 815, Wigan, WN1 9WX. Mobile: ++44 (0) 7947246755. _gat_UA-76451597-1. Make a Payment. Motorist FAQs. Only councils and government departments are allowed to use the word PCN. Penalty Charge Notice (PCN) Paying a Penalty Charge Notice; . A VALID CREDIT OR DEBIT CARD. If you would like to contest the PCN you can do so by emailing appeal@baysentry.co.uk or completing the appeals form on the website. The main approaches are controlling who parks there, or to sell permits to earn additional income. Assessment Body with a copy of our final complaint response. Please attach any evidence to support the basis of your challenge. Pay and manage your Parking Charge Notice (PCN) 24 hours a day We always provide references as we are fully confident in the quality of the services that we deliver. Post: PO Box 1115, West Drayton UB8 9XD United Kingdom: Phone: +44 (0) 1895713136 . How you pay a parking ticket or penalty charge notice depends on what type it is and who issued it. Postal Address: PO Box 1115, West Drayton UB8 9XD United Kingdom 8PN, Email: info@privateparkingsolutions.co.uk, Registered Address: 43 Berkeley Square, Mayfair, London W1J 5FJ. Postal Address: PO Box 1115, West Drayton UB8 9XD United Kingdom 8PN. Since 2012 through the Protection of Freedoms Act 2012 parking companies have been able to hold keepers liable for the actions of drivers All appeals and disputes are dealt with by our dedicated Appeals Team. In order to escalate a complaint to our Accredited Trade Association or Conformity, Assessment Body the customer must supply the Accredited Trade Association or Conformity. Parking Charge Number. "Car Park Supplier of the Year" - Sceptre2019, WHAT TO DO IF YOU RECEIVE A PARKING TICKET, To view our photographic evidence or pay a Parking Charge Notice please visit. Step 2 - Send Your Appeal to Private Parking Solutions. Contact Details. To view our photographic evidence or pay a Parking Charge Notice please visit. If you've received a Penalty Charge Notice (PCN), you can either pay it or challenge it if you think it was issued incorrectly. If you feel the PCN has been incorrectly issued, we will gladly consider any appeal. Members are also required to comply with the IPC Code of Practice and are audited to ensure their standard processes would not place themselves or operators who they serve in breach of the Code. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure. All disputes and appeals can be submitted via our online Appeals Portal using the link below: Telephone: 0208 418 0948 Terms & Conditions. PPS (London) Ltd are members of the British Parking Association (BPA) and are part of their Approved Operator Scheme (AOS). If you have any questions, you can use our chatbot by clicking the symbol in the bottom right hand corner. It is a scheme run for the private parking sector and members are able to gain conditional access to the DVLA Database of registered vehicle keepers under the terms of the IPCs Accredited Trade Association (ATA) status thereby enabling them to enforce the parking charges that they impose. PCN Parking Solutions and its other brands are car park management companies that offer a number of services to help private businesses manage their car park. 71-75 Shelton Street, London, WC2H 9JQ. Parking tickets will cost the motorist 100.00 but, if paid within the first 14 days of the issue, will be reduced to 60. In order to help make your experience with Gemini Parking Solutions as seamless as possible,we have answered some of our most frequently asked questions below. To report unauthorised vehicles outside of office hours. More information about your rights concerning the use of your personal data is available within our privacy policy found on our website www.geminiparkingsultions.com. Registered address: 95 Arundel Road, Worthing, West Sussex. Should an account remain unpaid after attempts have been made to recover the debt by our UCS team, we are able to pass the accounts seemlessly to one of our litigation partners where the account will be reviewed and where necessary a legal claim issued. Email New Zealand. Yes. Click here for more information how to appeal and to download our PDF Appeal Form. The penalty is usually halved if paid within 14 days. This automated process removes any manual handling of appeals and ensures complete separation from the IPC. Account Number: 83461637. But opting out of some of these cookies may have an effect on your browsing experience. Our ethical enforcement approach maximises revenue by ensuring there is always space for authorised (often paying) users of a car park and deterring problematic parking behaviour. . Parking Permits. We offer physical and electronic permits. We process the motorist appeals in accordance with your instructions, appeals can be submitted in writing online, by email or by post. Parking Charge Notice (PCN) Appeal. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. Elite Car Parking Management Ltd. We're sorry to hear that you feel this needs to be taken further. Main office hours 09.00 17.00 Monday to Friday except bank holidays. These cookies will be stored in your browser only with your consent. 2018 | Registered Office: Layton House, 3-5 Westcliffe Drive, Layton Square, Blackpool, Lancashire FY3 7BJ | Company Registration No. Please go here to pay online. 6 Swains Lane, Highgate,LondonM. Check the ticket for other ways to pay. All correspondence must include the Parking Charge Notice reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence. We specialise in this area and have a success rate for independent appeals which far exceeds the industry average(s).. Make your Cheque or Postal Order payable to:PCN Parking Solutionsand send to:PCN Parking Solutions Payments, PO Box 5419, Hove. Main office hours 09.00 17.00 Monday to Friday except bank holidays. Why have I received a Parking Charge Notice (PCN)? One Parking Solution Ltd, 95 . To appeal a Parking Charge Notice, go to appeals.premierpark.co.uk. If the appeal is unsuccessful, a full explanation is provided therein reducing secondary appeals to an independent appeals body (POPLA/IAS). In some cases, the fine is reduced if you pay . Card payments will appear on your statement as PCN Parking Solutions and a charge may be incurred for use of credit or debit card. . Private Parking Solution (London) Ltd are now offering a new solution to manage and enforce parking on private land and off street car parks. If you fail to pay the Parking Charge Notice within 28 days from the date of issue this may result in your case being transferred to a Debt Recovery Agent, which may incur additional administrative charges or court costs. Customers who wish to make a complaint must do so in writing. YOUR VEHICLE REGISTRATION NUMBER. Registered in England and Wales Company registration address: Total Carpark Management Ltd, TCM, PO Box 7015, Walsall, WS1 9QD All appeals are fully investigated and the decision to accept or reject an appeal is based on the evidence supplied. Once you have selected the option that is right for you, permits can be ordered by your customers online with your own branded permit system which operates in real-time and provides a manual override option so the operators always have the most up-to-date information and are always in control. And tell us what you think appeals Body ( POPLA/IAS ) CODE of Practice in having access to this.. 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