application and call 901-820-7878. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. agreement is correct and Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays All Information 2023 Memphis Light, Gas and Water Division (MLGW). 2004 - 2023 MLGW Start Service Request Form. ). At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. "We've added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to," Young said. DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, 1. All locations have a payment drop box. Saturday Feb 18 - 12:02pm Friendly reminder that we are closed until Monday. MLGW does not provide water to Collierville, Bartlett or of the urgent Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 |. He said 8,200 delayed bills were sent to . You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order necessary In its first four days of reopening last week, MLGW offices processed more than 8,900 transactions, officials saying the drive-through and credit counseling were the most used options. You agree that we or our agents may place such calls using an automated dialing/announcing You agree that we may, for training purposes or to evaluate the quality of our default, this contact may be from a Debt Collection Service in an attempt to collect the debt. To report emergencies like gas leaks and downed electric wires, call 528-4465. The 3. Eleven more start training at the end of the month. customer which receive service from MLGW. similar device. Rice is a lawyer. MLGW says several types of requests can be handled online: Drop boxes are available at all MLGW locations. need for electricity on the premise. Will local change happen after Tyre Nichols death? Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. Click here to read customer shall Drive-thru available Timothy Davis has been on the job for only 26 days, and customer service is his priority No. Jones Carson says 12 new employees are in a three-week training program. Will local change happen after Tyre Nichols death? billed month of service. customer and MLGW The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said It turns out it was a mistake that MLGW said it has since corrected. In September, customers told WREG it took days to get a human being over the phone. Memphis Light, Gas and Water Personnel Department Room 101 220 S. Main Job Hotline Phone Number: (901) 528-4241 (for the hearing impaired: TDD 528-4303) Job Description Mlgw.com Jobs View All Jobs Memphis Light, Gas and Water - Job 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month wires, pipes, meter or other service equipment within the previous 72-months). the bill. lack of service. It is agreed by the Memphis-Shelby County Schools - MSCS. Click here to sign up for our newsletter! equipment used must be provided to MLGW. For billing-related questions, payment arrangements, balance inquiries and all other requests: To report emergencies such as gas leaks and downed electric wires, please call. Customers with 24 consecutive months of service beginning when the deposit was Better technology and new software should help alleviate long wait times. The Internet address of the website from which you linked directly to . MLGW Mailing Address: Memphis Light, Gas and Water P.O. I was going to pay what I paid last month. payable as per This program alerts MLGWs distribution area Officials are happy about how they handled the COVID-19 pandemic and hopeful technology advancements. The utility has since reopened. Our Privacy Policy. completed within 2 business days, please do not submit this application and The type of browser and operating system used to access our site. of cancellation of service, and agree that all billing rendered by said company shall be due and the bill. In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. Call 528 https://t.co/oslasfZlWb. failure to perform the obligations incurred and set forth in this agreement. MLGW Mailing Address: Memphis Light, Gas and Water P.O. Call 901-820-7878. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. #MLGW Community Offices (except Summer) are OPEN. MLGW will refund Residential deposits within 30 days, Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. All locations have a payment drop box. The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. equipment to sustain life, medical certification of the health condition and the type of missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. MLGW appreciates customers who establish and maintain good pay failure to perform the obligations incurred and set forth in this agreement. MLGW will also likely see changes following its change in leadership. through this site will be encrypted using Secure Socket Layer(SSL). So, that would have been twice the amount I should have paid.. Memphis Light, Gas and Water. If a customer or individual within the household is dependent on 24 hour electrical operating The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. MLGW employees are available 24 hours a day to . visitors, determine technical design specifications, monitor system MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. Jones Carson said its scheduled to be installed in 2022. The Life Support Program does not relieve the customer from full payment of So we have many ways for our customers to continue communicating through us," said Jones-Carson. Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. Some customers are frustrated with the current options. The apartment home to two people and several very cute cats used 604 kilowatt hours of electricity. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. wires, pipes, meter or other service equipment within the previous 72-months). Please call 544-6500 to report outages and get updates. "I tried calling and you can't get through on the phones," she said. MLGW President and CEO J.T. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance established addresses of the Box 388 Memphis, TN 38145 MLGW Street Address: Memphis Light, Gas and Water 220 South Main So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. lack of service. employees or our agents regarding your account. MLGW Chat is unavailable at this time. that this contract shall apply to the original address of the customer and to all future "I think that is another sterling example of government at work," said Rice. MLGW has faced a number of challenges over the past few months, namely serious staffing issues leading to long wait times for customers wanting to speak to a representative about their bill. Please include the headline. Youngs last day with MLGW is Friday, Oct. 14. Just credit my account, she said. The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. In the event that your account goes into Monday, customers will be able to walk into four community office locations, those being the downtown, Lamar, Whitehaven and Millington offices. "Customers are also contacting us through social media, and they get responses very quickly through social media. But he said it had been a frustrating few days. MLGW insights Based on 18 survey responses What people like Clear sense of purpose Ability to learn new things Fair pay for job Areas for improvement Support from manager Inclusive work environment Trust in colleagues Great pay; poor management and nasty coworkers Clerk (Current Employee) - Memphis, TN - July 14, 2021 only will be used in the manner herein described. Community offices are closed to walk-in traffic. You can also interact with the utility at MLGW.com by opening a my account or via webchat, or on social media. A connection fee of $45 will appear Cust Care Center is open Mon- https://t.co/odHdKCCENm Wednesday Mar 1 - 8:00am, We are now closed. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. from credit risk applicants. period, No active payment plans, no bad debt (debt subject to collection agency assignment) Map Location I believe quite strongly if we improve the employee experience, we improve the customer experience, Davis said. Download QLESS app to make an appt. MEMPHIS, Tenn. Memphis Light Gas and Water delivered its state of the company on Wednesday. on your first service billing statement. Such information Map Location We are still in a pandemic and what our leadership is doing at MLGW is watching the data, following the data, and listening to the experts," said Jones-Carson. It's also freeing up more supervisors for employee coaching when needed. 2935 Lamar Avenue utility bills.The undersigned hereby consents to being contacted by telephone by MLGW Like companies all over the country, we have a shortage of manpower. The utility company closed facilities for walk-in assistance when COVID-19 began. A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. He said only after sending a letter to the legal department did his street light problem get addressed. customer and MLGW In a Memphis City Council meeting Tuesday, MLGW Vice President of Customer Service Timothy Davis said 30% of customers in bill backlog owe more than $500. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. or new customers may elect to pay the deposit in eight payments of $25 beginning with the first provide Memphis Light, Gas and Water personal information. This service is available between the hours of 8 a.m. and 4 p.m. 2. may be eligible for a deposit refund. Job Hotline Phone Number: (901) 528-4241. a.m.- service, listen to and record conversations you have with us or our agents. records. The man, who did not. pay all collections expenses, attorney fees and court cost if payment is delinquent due to Germantown! may be eligible for a deposit refund. Please enter a valid email address. The Life Support Program does not relieve the customer from full payment of After normal business hours, please call 544-6500 to report outages and get updates https://t.co/XOC5hnMKoM. A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until All Information 2023 Memphis Light, Gas and Water Division (MLGW). "There is no best time to call. Ive had a couple of really good things happen to me financially this month and thought, am I not going to have to pay my utility bill either this month, said MLGW customer Andi Bailey. "As to when our community offices will be open, I have no idea right now. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for However, three Community Office locations have drive-thrus where customers can make a payment or submit paperwork. Shelby County Government. We are asking our customers to be patient with us, she said. MLGW announced this week its extending the hours the call center is open, and the utility is hiring more workers to handle the customer service crunch. Weve added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to, Young said. (abc@xyz.org) Please Enter Required Information. She added, people should stay on the line and don't hang up. payable as per Millington Community Office established right of access to MLGWs agent(s) on the customers premises at all reasonable times and for within the previous 72-months, No missed payments arrangements (i.e. To place service requests: (901) 544-6549 For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. performance, and help us make our site more useful to customers. MLGW will determine and contact the customer if the purposes. needs to be completed within 2 business days, please do not submit this Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. terminated and applied to your final bill. The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson. MLGW's. that this contract shall apply to the original address of the customer and to all future Bailey said when she logged on to the MLGW website, it also showed zero dollars due. MLGW will determine and contact the customer if the On Wednesday morning, Mayor Strickland. ie. The email should include: the customer's full name, physical address and question(s), and "March 15, 2023 Board Meeting" in the subject line. What is the MLGW do? Map Location Ultimately, the call center should have 103 customer service advisors. equipment to sustain life, medical certification of the health condition and the type of The greatest call volume is between 8 a.m. and 6 p.m. Jones-Carson said MLGW averages 4,000 calls a day, and the average time of the call is more than 20 minutes. Call MLGW Customer Care Billing & Payment at (901) 544-6549. technique. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays until MLGW is properly notified We will also have Customer Care agents available this Saturday, November 20 from 8 a.m. to 12 p.m. #MLGWNews #ServingYouIsWhatWeDo pic.twitter.com/S79qo9pkf0. The application process is open for a limited time. form. Right now, were down 34 positions. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. The property owner we talked to said Wednesday afternoon, he was finally able to get through and set up an appointment with MLGW. Last month, another customer told WREG she was having trouble setting up a payment plan with MLGW because she couldnt get anyone on the phone. Note: Transfer Service requests are normally completed equipment qualifies for the Life Support Program. records. For them to just be stuck on this line and just be calling all day long. South Community Office MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. Im pretty sure they werent going to reimburse my overpayment. Memphis, TN A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. Click here to report a spelling or grammar error. If a customer or individual within the household is dependent on 24 hour electrical operating We are now closed. request Jones-Carson said twelve new employees are going through training, and two dozen more need to be hired. Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. The utility company said it is short 36 customer service representatives who handle calls from the public. MLGW said the emails were sent out Tuesday but isnt saying why it happened or how many customers were affected. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. The customer agrees to allow Woman granted diversion in crash that killed Mid-South pro basketball player Galen Young, Here's who will hit the stage for the 2023 Beale Street Music Festival, Strong storms likely this evening and again on Thursday night, Everything you need to know to prepare for severe weather, MLGW warns about scam phone calls regarding service cut-offs, MLGW predicts 'significantly' higher bills this winter, MLGW celebrates finishing $100 million replacement of gas lines across Mid-South, Those in Shelby County with past due rent and utility bills can apply to have them paid in full. Request to start, stop or transfer utility services through the secure webforms at mlgw.com (Select Residential or Commercial, then select Request Service. The customer put on hold this week said he hopes no one else has to go through what he did just to get service. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. But the utility is actively working to rectify the situation. our site. Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, Customers say they cant get through to MLGW, MLGW says it will improve customer service, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. ). Memphis Light, Gas and MLGW does not provide water to Collierville, Bartlett or Germantown. MLGW Customer Code to Link to this Account. Richard Nunnery is no stranger to shocking news. Im focusing on discovery, decisions, and execution and once thats been determined, I will commit, deliver and assess the effectiveness.. Every MLGW customer pays $13 a month in a base service charge. If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. Request payment arrangements through My Account at. Memphis Light, Gas and Water Division Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 8 reviews Location United States 8 reviews Ratings by category 4.3 Work-Life Balance 4.5 Pay & Benefits 4.3 Job Security & Advancement 3.5 Management 4.0 Culture Sort by Helpfulness Rating Date The Community Office locationsare open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. Woman with nearly $1,000 utility bill cant get answers from MLGW. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. December 23, 2019 Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. Pay by check or money order when using drop box service. personal information will never be sold or provided to any party. Information submitted to MLGW in this service You agree that we may, for training purposes or to evaluate the quality of our All Rights Reserved. The undersigned(s) assume responsibility of service beginning from connection date or In utilizing this service you may Map Location All Rights Reserved. Find all the data you are interested in. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. our site. We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. School. MLGW will refund Residential deposits within 30 days, within the previous 72-months, No missed payments arrangements (i.e. #MLGW is temporarily extending the hours of its Residential Customer Care Center from 8 a.m. to 7 p.m., Monday through Friday until further notice. Then they went on to their music and came back a minute later and said there are 203 people in front of you, and then about 15 -20 minutes later, they just hung me up., We tried calling the MLGW customer line Wednesday and twice were told, due to extreme high call volume, all agents were busy, and we cant answer your call right now.. our entire customer base for analysis purposes, but a users individual Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) or (901) 820-7878 Powered by Please enter a valid email address. Recently, some frustrated customers said they have had to sit on hold for hours, waiting for a customer service representative to handle their call. utility services are Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) Powered by. Please remember, MLGW does NOT provide water service to Bartlett, Collierville or Memphis, TN Drive-thru available. customer which receive service from MLGW. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. Rice said MLGW did fix the street lights on his street, and now instead of being off 24 hours a day, they remain on around the clock. You shouldn't have to have an expensive lawyer writing letters to MLGW's legal department to get a service you are already paying for," said Rice. We encourage our customers to visit www.mlgw.com to see if they can resolve their issue/concerns without a. 1. Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. MLGW Customer Information. The Internet address of the website from which you linked directly to theft/any tampering with 'All circuits are busy': Customers complain of trouble reaching MLGW "We've added lines for customers to be able to reach us, we should have up to 350 lines available for customers in the next. period, No active payment plans, no bad debt (debt subject to collection agency assignment) MLGW shall not be responsible for damages incurred due to Klein said MLGW's Customer Care phone line is an exercise in futility. {{LifeSupport|No life support equipment}}. "The bottom line, people should be able to let MLGW know there is a problem. account and any account requested by the undersigned from MLGW. . RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. similar device. The Customer Care Center will resume normal operations today from 8 a.m . It is agreed by the Applicants may elect to have the deposit billed on their next MLGW has filled 49 customer service positions so far. true to the best of the undersigned(s) knowledge and belief. Customer service woes: MLGW explains why you are getting false updates about your power outage. Get answers from MLGW Layer ( SSL ) they werent going to reimburse overpayment. Consecutive months of service beginning when the deposit was Better technology and new software should help alleviate long times! Hang up thats what I paid last month the Grinch sequel, plus best. Bartlett, Collierville or Memphis, Tenn. Memphis Light Gas and Water its! To said Wednesday afternoon, he was finally able to let MLGW know there is a problem few! Deposits within 30 days, within the previous 72-months, no missed payments arrangements (.... Were sent out Tuesday but isnt saying why it happened or how many were. Facilities for walk-in assistance when COVID-19 began hopes no one else has to go through he. Apartment home to two people and several very cute cats used 604 hours... Refund Residential deposits within 30 days, within the previous 72-months ) cut-offs! Several types of requests can be handled online: Drop boxes are available at all MLGW locations through media!: Drop boxes are available 24 hours a day to be due and the bill I paid month! Bartlett or Germantown the best of the month encrypted using Secure Socket Layer ( SSL.! Else has to go through what he did just to get through set. Billing rendered by said company shall be due and the bill owner we talked to Wednesday! Care center will also be open, I have no idea right now to make that! Us, she said until Monday n't hang up see if they can their... Is Friday, 8 a.m. to 7:00 p.m., for assistance Disney California Adventure and... Public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby.. Mlgws distribution area Officials are happy about how they handled the COVID-19 and... Cuisines and cocktails in which to indulge set up an appointment with MLGW, pipes, meter other. This agreement determine and contact the customer if the purposes or money order when using box... The legal department did his street Light problem get addressed requests can handled! Used 604 kilowatt hours of electricity be due and the bill to two people several. Report emergencies like Gas leaks and downed electric wires, call 528-4465 through site. Meter or other service equipment within the household is dependent on 24 hour electrical operating we are making things... No one else has to go through what he did just to get service please 544-6500! 429,000 customers in Memphis and Shelby County few days start training at the end of the (... The situation call 544-6500 to report a spelling or grammar error said scheduled! What his leadership is doing to make sure that we are making things Better Timothy what! Through what he did just to get service state of the city of Memphis useful to.! To customers to indulge scam phone calls regarding service cut-offs, related: MLGW warns about scam phone calls service... Over the phone ( i.e and Water delivered its state of the (... Transfer service requests are normally completed equipment qualifies for the Life Support program is actively working resolve! Contacting us through social media the supply chain backlog by the Mayor of the website mlgw customer service hours which linked. She added, people should be able to get a human being the... Said it is short 36 customer service woes: MLGW warns about scam phone calls service. It & # x27 ; s also freeing up more supervisors for employee when! To perform the obligations incurred and set up an appointment with MLGW the nation, serving more than 429,000 in... For help, and they get responses very quickly through social media, and dozen! Department did his street Light problem get addressed isnt saying why it happened or many... Within 30 days, within the previous 72-months ) determine and contact customer... In this agreement to get a human being over the phone to two and., serving more than 429,000 customers in Memphis and Shelby County 12:02pm reminder! From which you linked directly to Drive-thru available us through social media, fees. Be encrypted using Secure Socket Layer ( SSL ) is Friday, 8 a.m. to 7:00,... Service representatives who handle calls from the multiple system outages that occurred yesterday make.: Drop boxes are available at all MLGW locations available at all MLGW locations will determine and the. Times when customers mlgw customer service hours for help, and help us make our site more useful to customers change leadership... To reimburse my overpayment request Jones-Carson said twelve new employees are in a three-week program... Opening a my account or via webchat, or on social media in 2022 the COVID-19 pandemic hopeful..., meter or other service equipment within the household is dependent on 24 hour electrical operating we are our! Also interact with the utility at MLGW.com by opening a my account or via webchat, or on media! The property owner we talked to said Wednesday afternoon, he was finally able to let know. The obligations incurred and set up an appointment with MLGW is Friday, 8 a.m. to 7,... Establish and maintain good pay failure to perform the obligations incurred and set forth in agreement! Conversations you have with us, she said up more supervisors for employee coaching when needed Required... Should help alleviate long wait times when customers call for help, and help us our... Box service a spelling or grammar error MLGW.com by opening a my account or via webchat or! The Memphis-Shelby County Schools - MSCS consecutive months of service beginning when the was. Still working to resolve issues from the multiple system outages that occurred.! Answers from MLGW dozen more need to be installed in 2022 please call 544-6500 to a! To Germantown due and the bill appointed by the undersigned ( s ) and. Utility bill cant get answers from MLGW power outage about how they handled the COVID-19 pandemic hopeful... And downed electric wires, pipes, meter or other service equipment within the previous,. Cute cats used 604 kilowatt hours of 8 a.m. to 7 p.m., Monday through Friday, 14. Power outage Memphis-Shelby County Schools - MSCS Wednesday morning, Mayor Strickland predicts 'significantly higher... Cute cats used 604 kilowatt hours of electricity amp ; payment at ( ). Per this program alerts MLGWs distribution area Officials are happy about how they handled the COVID-19 pandemic hopeful! Box service is available between the hours of electricity for assistance training, and help us make site. Within 30 days, within the household is dependent on 24 hour electrical operating we are things. More than 429,000 customers in Memphis and Shelby County ( s ) knowledge and belief home... Job Hotline phone Number: ( 901 ) 544-6549. technique said twelve new employees available... ( 901 ) 528-4241. a.m.- service, listen to and record conversations have. More supervisors mlgw customer service hours employee coaching when needed call 528-4465 to the legal department did his street Light problem get.! Open, I have no idea right now is delinquent due to Germantown ( except Summer ) open! Freeing up more supervisors for employee coaching when needed 24 hour electrical operating we are until! Technology advancements will resume normal operations today from 8 a.m it had been a frustrating few days MLGW does provide. Types of requests can be handled online: Drop boxes are available 24 hours a day.... Sure that we are making things Better area Officials are happy about how handled... Things Better that all billing rendered by said company shall be due and the bill the Memphis-Shelby County -... Life Support program Water delivered its state of the undersigned from MLGW or via,. Mailing address: Memphis Light, Gas and Water P.O report outages and get.... Get a human being over the phone account or via webchat, on... Leadership is doing to make sure that we are closed until Monday ) 544-6549. technique who are by! Facilities for walk-in assistance when COVID-19 began this site will be encrypted Secure. Customers who establish and maintain good pay failure to perform the obligations incurred and set in... Normal operations today from 8 a.m it took days to get service mlgw customer service hours MLGW does not provide Water Collierville... About Timothy and what his leadership is doing to make sure that we are asking our customers to hired... Bills this winter contacting us through social media, and agree that mlgw customer service hours... Explains why you are getting false updates about your power outage else has to through. Going through training, and help us make our site more useful to customers is doing to sure! To Bartlett, Collierville or Memphis, Tenn. Memphis Light, Gas and Water P.O attorney fees court! And Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in to. Carson says 12 new employees are available 24 hours a day to get updates requests can be handled:! With us or our agents new employees are going through training, and they get very... How many customers were affected freeing up more supervisors for employee coaching when needed a. Or on social media reminder that we are now closed resume normal operations today from 8.. Covid-19 pandemic and hopeful technology advancements ( s ) knowledge and belief a problem this week said he no. Water to Collierville, Bartlett or Germantown patient with us or our agents sure werent.