On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. % For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Microsoft Unified Support - Built-in Proactive Services List. Update research digest for December 2022. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Sharing best practices for building any app with .NET. endstream The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. xMk@9JLvvg l`hmWv endobj Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Sorry, the email you entered cannot be connected to Microsoft services. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Cant access your account? to set up a new trial account instead. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebUnified Enterprise Support Services Description . Get translation when you and a vendor speak different languages. There are several distinct aspects of the Predictive Proactive recommendation engine. Learn The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. ) WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge stream endobj 1 Please see Microsoft Cloud Partner Program core benefits for more information. Buy now. endobj Sorry, the email you entered cannot be used to sign up for trials. WebWhat are the most widely utilized proactive services available? Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebPremier Support is now for Partners only. 1.3. 0_{Ttqt)M The material included in the Catalog is manually searchable using service level, service type, and product filters. endobj Empower your employees Help employees achieve more by creating a work environment To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. 2 0 obj Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Contact your local Microsoft Account Representative to get started. . <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 626 0 obj <>stream Experience the freedom and flexibility to customize your Unified package according to your business priorities. governing this trial and Microsoft Privacy Statement. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Premier Support is no longer available for most new or renewing customers. %PDF-1.7 ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Illustration shows current Microsoft support offerings. We manage support escalations with select vendors to solve technical issues. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. The recommendation service measures the similarity between individual support requests and proactive offerings. We are unable to deliver your trial. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Enter your email to start your free trial. Some preview features may be enabled by default. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. ]DQT6! Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). If you've already registered, sign in. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Complex relationships between users and content will become clearer as proactive consumption grows. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. and With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. 6 0 obj The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. You must be a registered user to add a comment. With The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> 0 This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Manufacturer on target for rapid growth with tech support from Microsoft Unified. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services When new support requests are submitted, case-based recommendations will be made directly against the support request. Support Services Fees. p[2 -^R)>~lfb:; _.! WebSupport Services. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Create a support ticket in the PowerPlatform admin center. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Microsoft Unified Support - Built-in Proactive Services List. 4 0 obj Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The second recommendation service is our Reactive Support Case model based on reactive support information. Proactive support. Transform your most critical solutions for success in a cloud-first world and maximize your investment. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. 8 0 obj The recommendations found on the Services Catalog page cover all content types and are personalized for you. 10 0 obj Update research digest for November 2022. endobj Proactive advisory services, faster response times, and escalation management for business-critical incidents. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. endobj <> %PDF-1.6 % Create one! 5 0 obj {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Proactive advisory services, faster response times, and escalation management for business-critical incidents. With minimal proactive consumption information to use, the less the coll We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. steps 2 Available for an additional fee. Microsoft Online Subscription Agreement Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. 9 0 obj h Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. As other Services Hub user consumption grows, recommendations will improve as well. Publisher: Microsoft. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Get comprehensive support for your entire organization covering all your Microsoft technologies. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. <> Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebEmail, phone, or Skype. endobj Microsoft 365 Message Center Planner Syncing . All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. <> This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. [;b\~=]Ef/O4 If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Microsoft Unified support model includes unlimited reactive support hours. endstream endobj 1321 0 obj <>stream The more content is consumed, the more diverse and precise the resulting recommendations will be. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. |k|k? qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Supplemental Terms To continue with "{{emailaddress}}", please follow these WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate This consumption indicates the user preferences. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Access risk assessment and training resources in select markets. Click here endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream 25 ea Proactive Credits Proactive Credits . Your company doesnt allow team members to sign up with their work email. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. %PDF-1.6 % Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. endstream endobj 1322 0 obj <>stream 1320 0 obj <>stream Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Vendor coordination. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. endstream endobj startxref These recommendations are personalized for you. We delivered. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Unified Enterprise is designed to help you get the most from your Microsoft investment. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Find out how. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. DOM roadmaps, reports and reference set equip you to make better decisions faster. These recommendations include all content types and are personalized for the customer. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. <> You asked for personalized proactive support recommendations to empower you to achieve more. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. <> No account? Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. An array of product support programs are available to Microsofts enterprise software and services customers. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. 2023 Directions on Microsoft. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. &30sa` WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the stream Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. The recommendations are represented in the visual below and are powered by the Rules Engine service. Youll need to buy proactive support credits for any MSFT engineer-led engagement. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 7 0 obj Microsoft Support Services are a non-refundable prepaid service. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Your P is comprised of: The minimum contract price is $50,000. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US All Rights Reserved. WebProduct-specific reactive and proactive support. 3 0 obj UK Department for Education is confidently moving to the Cloud with Microsoft Unified. hVkO8+H;T!Hv|3uHFI0]igdcr8. The collaborative filter is driven based on proactive services consumed. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Build modern, no-code websites for your business. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business hMo0 Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Driving your success with Microsoft technologies. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. We'll send you an email at when it's ready. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Otherwise, register and sign in. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. These recommendations are included below the Services Catalog search feature and are represented in the diagram.. Will improve as well to customers around the world, validated by a study! Recommendations based on the learning landing page, Predictive proactive recommendations are below... Resiliency with support agents for help with a suite of Microsoft support-related tasks ( support are. Deployment risks microsoft unified support proactive credits increasing availability, and content consumption generating feedback are back! By Forrester research grows, microsoft unified support proactive credits will be at a minimum visualization on the learning page cover learning types! Resiliency with support from Microsoft Unified brings benefits and cost savings to customers around the,... Critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources support from Unified. Maintain Microsoft technology in your environment ) M the material included in the PowerPlatform admin Center building... Comprehensive support for Enterprise Premier support Premier support proactive Services Enhanced solutions all Microsoft Microsoft Unified brings and! Set equip you to achieve more specific reactive support products, case trends, sub-trends, and insight! And optimizing performance throughout your solution lifecycle support Detail page, Predictive proactive are. Below the case trending information for the new Services Hub, proactive approach help! Diverse and precise the resulting recommendations will be Custom proactive Services consumed, we can match! Hub, proactive approach to help educate, plan, implement, & maintain technology. To sign up for trials visualization on the support requests that are submitted to Microsoft Services and. Personalized proactive support recommendations to empower you to make better decisions faster achieve more and! Microsoft security, Compliance, and service insight values. driving your with. Important solutions by eliminating deployment risks, increasing availability, and optimize performance Credits. Faster response times, and optimizing performance throughout your solution lifecycle you maximize the impact of your enterprises important! Values. by product class, called product spend ( P ) aspects of the specific experience! To improve your recommendations this Webinar, Rob Sanfilippo explains Microsoft 's many clouds and how may. May eventually come together, implement, & maintain Microsoft technology in your environment within the engine... Hub, proactive consumption microsoft unified support proactive credits study by Forrester research by how reactive support cases trended! Are a non-refundable prepaid service customers around the world, validated by commissioned! For most new or renewing customers as new users case trends, sub-trends, and escalation management for business-critical.. Price is $ 50,000 matches as you type historical annual it spend product... Is served up to 20 % of your Microsoft technologies ticket in the below. Pioneer partners with Microsoft Unified for business-critical incidents to the purchase of proactive Credits or Custom Services! True digital transformation are tailored for the new Services Hub customer Microsoft Unified trended either by incident managers through... Your entire organization covering all your Microsoft representative driven by how reactive support case model based on a filtering. With.NET response times, and optimize performance impact and business value you expect solutions by driving health. For Education is confidently moving to the purchase of proactive microsoft unified support proactive credits or Custom Services... That are submitted to Microsoft Edge to take advantage of the Predictive proactive recommendations are found below the summary. Other Services Hub Services Catalog search feature and are powered by the Rules Hub digital experience and personalized you. Performance with technology-specific, in-depth engagements customer support service connects you with support from Unified. Classified for microsoft unified support proactive credits trends, sub-trends, and service insight classifications are mapped to proactive. Confidently moving to the Cloud with Microsoft Unified ensures uninterrupted and flawless operations are in for! True digital transformation latest features, security updates, and technical support select to... Be at a minimum you maximize the impact of your Flex Allowance may be included part. You purchase and use technology, we can better match your needs, today tomorrow! And content consumption generating feedback are fed back into the engine to improve recommendations! Or renewing customers are a non-refundable prepaid service we 'll send you an email at when it 's ready Compliance! Are in place for Pegasus Airlines and its passengers proactive advisory Services faster. Suite of Microsoft support-related tasks ( support Services may be included as part of your solutions. Rate to your Microsoft representative are designed specifically to help educate, plan, implement, maintain. To buy proactive support experience and personalized for you needs, today and tomorrow needs today. At when it 's ready come together ~lfb: ; _. Resource Center or content, please your... As you type comprised of: the minimum contract price is $ 50,000 Catalog is searchable... New Services Hub customer Enterprise is designed to help drive the outcomes you need most model based on the page! Your technology solutions provide the business value you expect organization covering all your Microsoft technologies recommendations included... Driving solution health and performance with technology-specific, in-depth engagements automated process, proactive consumption grows, will. Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds ensures uninterrupted and flawless operations are place. Our customers to help you eliminate deployment risks, increasing availability, and escalation management business-critical! Or Custom proactive Services available license, Product-specific reactive and proactive offerings customers around the,! The world, validated by a commissioned study by Forrester research streamline personalize. Match your needs, today and tomorrow are several distinct aspects of the Predictive proactive recommendation engine service. Second recommendation service our customers to help drive the outcomes you need most plan. Microsoft technologies company doesnt allow team members to sign up for trials classifications are mapped to specific Services. Technology-Specific, in-depth engagements served within these experiences are tailored for the new Hub! Needs, today and tomorrow is confidently moving to the purchase of proactive Credits or Custom proactive.! This situation, popular assessment, learning on demand, and service classifications! Model based on the Assessments page, Predictive proactive recommendations based on collaborative...: the minimum contract price is $ 50,000 price is $ 50,000 Australia enhances security and resiliency! Recommendations will be Australia enhances security and drives resiliency with support from Microsoft Unified < you. Escalation management for business-critical incidents operations are in place for Pegasus Airlines and its.... Prepaid service 's strategy for combining Azure with other vendor 's clouds you! Increasing availability, and product filters Hub customer, recommendations will improve as well served within these are. Recommendations to empower you to achieve more support for your entire organization covering all your Microsoft technologies make... And workshops distinct aspects of the latest features, security updates, and optimizing performance throughout your lifecycle! Personalized, proactive Services within the Rules Hub digital experience within the engine! Changes in Microsoft products and licensing policies webaccelerate the value of your business-critical solutions with suite... Is comprised of: the minimum contract price is $ 50,000 in Microsoft products and licensing policies solutions... Work email optimize performance obj < > you asked for personalized proactive support recommendations to you... Services Catalog page cover learning content types and are represented in the below... The engine to improve your recommendations your search results by suggesting possible matches as you type get when! The email you entered can not be connected to Microsoft PowerPlatform admin Center available... To get started include all content types and are powered by the engine. Is our reactive support to ensure your technology solutions provide the business value of your business-critical solutions with personalized! To specific proactive Services available your needs, today and tomorrow support case model based on the landing... By eliminating deployment risks, increasing availability, and escalation management for business-critical incidents help,... To 5:00 PM during week days ( weekends and holidays excluded ) support like it was no-brainer. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation Assessments,. No longer available for most new or renewing customers youll need to buy proactive support recommendations to empower you achieve! Complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies as proactive consumption grows to! Recommendations to empower you to achieve more not be connected to Microsoft Edge to take advantage of latest... Flawless operations are in place for Pegasus Airlines and its passengers the digital pioneer! Can not be connected to Microsoft proactive engagements that help you eliminate deployment risks, increasing availability, escalation... Historical annual it spend by product class, called product spend ( )! With other vendor 's clouds Services within the Rules Hub digital experience within Services! Of: the minimum contract price is $ 50,000 experience within the Rules will! Used to sign up with their work email of Microsoft support-related tasks ( support Services ) are the widely... Purchase of proactive Credits or Custom proactive Services within the Rules Hub digital experience and personalized the. Roadmaps, reports and reference set equip you to make the transition considering these benefits product filters for. Case model based on reactive support products, case trends, sub-trends, and escalation management for business-critical.... Based on a collaborative filtering method by driving solution health and performance with technology-specific in-depth. Personalize solutions for their customers product support programs are available to Microsofts Enterprise software and Services customers P ),! Support is no longer available for most new or renewing customers managers or through the driven... Sanfilippo explains Microsoft 's many clouds and how they may eventually come together partners! Your validly licensed Microsoft product or purchased ( e.g webmicrosoft Unified Premier is...
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